Can't renew my Builders Club

Hello there,

My 1 year OBC just expired yesterday and I want to renew it but it is not showing up in my email or paypal. I sent a email to info@roblox.com but I don’t know how fast they respond and I am hoping maybe there is an alternative solution?

Screenshots

So it said it was going to auto renew but I have received nothing and it will not let me cancel it.


And when I go to the page to see if I can just buy it again, it appears faded.

If anyone can help me with this problem please let me know so I can get my OBC back.

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Is the credit card still valid that you used to purchase it?

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No my mom lost it so we had to go cancel it and get another one.

So it will not let you press join builders club or cancel renewal?

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Nope and nope.

Have you tried using the mobile app and purchasing it that way? or another browser?

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I have not. I’ll give mobile a try

Try mobile its worth a try.

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Lol. I just got the “Want to Renew” Notification and now the Builder’s Club page is unlocked. Just renewed. Thanks for your help though.

No problem. :slight_smile:

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