Can't renew my Builders Club


#1

Hello there,

My 1 year OBC just expired yesterday and I want to renew it but it is not showing up in my email or paypal. I sent a email to info@roblox.com but I don’t know how fast they respond and I am hoping maybe there is an alternative solution?

Screenshots

So it said it was going to auto renew but I have received nothing and it will not let me cancel it.


And when I go to the page to see if I can just buy it again, it appears faded.

If anyone can help me with this problem please let me know so I can get my OBC back.


#2

Is the credit card still valid that you used to purchase it?


#3

No my mom lost it so we had to go cancel it and get another one.


#4

So it will not let you press join builders club or cancel renewal?


#5

Nope and nope.


#6

Have you tried using the mobile app and purchasing it that way? or another browser?


#7

I have not. I’ll give mobile a try


#8

Try mobile its worth a try.


#9

Lol. I just got the “Want to Renew” Notification and now the Builder’s Club page is unlocked. Just renewed. Thanks for your help though.


#10

No problem. :slight_smile: