Im not aware of any existing mechanisms to do with this, but if there are someone please tell me;
Sometimes the Roblox website can go down or be significantly slowed down for a few hours, (I noticed that at around 9am to 12am BST one day my game had 0 visits even though I had a total of 30k advertisements running and usually get about 600 concurrent players).
Now, although this is a very rare occurence, if someone such as a big developer is releasing a game they have spent months making and they advertise for 300k in total for the release day, if the website or game servers go down for 2 hours that day, they’ve essentialy lost R$25,000 or almost $90 at devex rates. If someone was advertising for even more, like when berezaa took over the advertising system a few years ago, let’s say 500k, they would lose R$40,000 or $140. Since roblox charges for a 24 hour time slot and not a specific number of impressions or clicks, this likely loses developers a lot of money. These numbers dont even take into account peak hours, for example at 1am BST my game makes about 4x as much as usual.
I don’t know how the internal Roblox systems work, so correct me if I’m wrong, but I don’t think developers receive any kind of refund or extra advertising hours for things like this. Perhaps they should?
tl:dr: People lose money on sponsors and advertisements when the website goes down, they should have some form of refund or the advert runs for an extra hour or two depending.
- This is an issue I’d like to see solved
- This is a non-issue
- This is an issue small enough that it’s not worth action
Moved this to feature requests.