1,000,000+ member community locked with no notification or appeal record

Help and Feedback Platform Usage Support
1

The Woods Company (community ID 454397042) was locked on today. It has just over a million members and it publishes every experience I have released.

I did not find out from Roblox. I found out because the page stopped loading for me. There was no email, no message on the site, and no moderation notice on any account I own. I checked the Violations and Appeals page on every one of them and there is no entry for the community and no action against any account. So there is no stated reason for me to correct and no listed decision for me to appeal against.

I filed a ticket under Appeal a Decision with the community ID and the full details, but again, as I don’t even know why it got locked it truly beats me.

Please, god help me.

27 Likes
2

That sounds very frustrating. I hope they can get this resolved quickly. Seems to be a lot of this going around lately.

4 Likes
3

Wow, They really did NOT appreciate your games.

Always remember:

The Future is Bright.

@Roblox fix this quick.

3 Likes
4

I can’t believe this happened, I hope your group gets unlocked soon! At least the games are still up. Surely Roblox will come to the rescue.

THE FUTURE IS BRIGHT!

5 Likes
5

Today is the band, tomorrow is the game, and the day after tomorrow is the developer’s account. This is Roblox roulette. If you are still on the platform, then you have agreed to play it.

6 Likes
6

This sounds really frustrating, hopefully they can resolve this.

@Roblox please fix this!

5 Likes
7

And on the 20 year anniversary.
@Roblox fix this issue please.

4 Likes
8

Similar thing happened to my game, AI moderation. All we got was a warning but they still shut down our game and have held it down for over a week.

4 Likes
9

W as always just like me not being able to talk to a human or receive any clarification on why I can’t get verified anymore

3 Likes
10

Hello, I am a Roblox developer and friend of bright. This is very saddening as of the current Roblox state ; how one’s success can go unresponsive by the Roblox support team. I wish you the best on your arguments and I highly recommend for anyone to bump this to anybody and bring awareness to any Roblox officials.

Best of luck!

5 Likes
11

I’ve had the same issue with community ID 1070136274. no email or warning or anything. This is a terrible way for roblox to go about this. Leaving developers completely in the dark and losing money without any valid reasons. I hope whoever made this decision understand the negative impacts they have on many peoples jobs.

6 Likes
12

We Shall NOT let this post down. WE MUST KEEP THE PROTESTS UNTIL ROBLOX ANSWERS.

THE FUTURE IS BRIGHT

3 Likes
13

It’s really an unfortunate reality that Roblox just ignores tickets?

1 Like
14

My ticket hasn’t been responded to and so I genuinely don’t know what to do here.

1 Like
15

Make sure you’re not sending follow-up messages as it puts you at the bottom of the queue (I know it’s awful)

1 Like
16

I’m curious, how did you know that?
And what kind of queue can there be if a bot automatically rejects an appeal by responding with email templates? The bot doesn’t need a queue, it can reject thousands of requests per minute.

17

WE MUST BOYCOTT ROBLOX

THEY ARE IGNORING US.

WE SHOULD NOT LET THEM TRY TO CRUSH US. WE ARE STRONGER.

WE MUST STAND AGAINST TYRANNY.

THE FUTURE IS BRIGHT, AND ROBLOX IS GETTING DARKER.

@Roblox WE SEE WHAT YOU’RE DOING. STOP DODGING.

18

They use Zendesk, it follows the standard Zendesk format and they also say when you make a report that more emails in the same thread can delay responses.

19

They say one thing and do another. There is no need to wait half a month to receive a template response. Zendesk was created to speed up the work of the support service, not to slow it down. This is either a complete failure of Zendesk, or Roblox is misleading the community.

20

o roblox me deu ban de 7 dias bloqueo a minha comunidade continua bloueada