1K Emissive Texture Incorrectly Detected as 1080×1080

A 1K (1024×1024) emissive texture is being detected by the avatar item validator as 1080×1080, causing the accessory to fail validation because the maximum supported resolution is 1024×1024.

2 Likes

Hello! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

  • could you please send us a log File? Also a File of the texture you are trying to import? You can sahre this as a private message into this report.

Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Following these steps will help us better understand the issue and work on a solution more efficiently.

Thank you again for your cooperation!

Hey, how to send a log file?
And here’s the file + RBX ID (rbxassetid://74924438040949).

Our team is investigating this issue. Thanks for reporting it!

3 Likes

I have the same issue, my emissive texture has a resolution of 1024x1024 pixels, yet I get the same error message stating that the resolution is too high (1080x1080 pixels).

Edit: I don’t know if it matters or not, but I discovered in 2 cases that this error appears when the emissive texture is completely white and disappears when the texture is modified so that it isn’t 100% white, perhaps it’s a coincidence, or perhaps not.