A while ago, I changed my device which had a 2FA application on it. Recently I wanted to change ownership of my game to a group. Since, I want to extend it to be a bigger project.
Thing is when I attempted that, I had forgotten to save my account on the 2FA application. Now am locked out of ALL 2FA required actions, ever since I have been trying to get the 2FA removed from my account. As for my back up codes, I was quite naïve and didn’t really think about saving them as I didn’t think id be caught in this predicament!
I have tried approximately 5 times to reach out to support and they all said something along the lines of “Sorry, we do not have enough information to verify that you are the owner.” I then ask what type of proof I need to send and they refuse to elaborate and just tell me they are unable to assist with my request.
To clarify, the information I have put in the support tickets had:
- Previous emails and current ones
- Phone numbers and previous ones
- Order IDs of robux e-cards
I am unsure what else I should put as I have dumped all the physical gift cards that I had (With the receipts).
It also kind of pisses me off when they tell me to “Just create a new account!” because I’ve had this account since 2018 and have SO MUCH PROGRESS on it (games and such). With the addition of the 600+ USD worth of robux I have on it, I have been growing a worry that I might lose all of this if I accidentally log out or something.