3D Avatar Preview Appears Broken and Disassembled on Profile Page

Hello,

I found an issue with the 3D avatar preview on the profile page. The avatar appears visually broken, with body parts looking disassembled or incorrectly separated instead of being properly connected.

Description:
When viewing the 3D avatar on my Roblox profile, the model does not render correctly. The limbs and body sections appear offset or detached, making the avatar look like it is falling apart into pieces. The 2D avatar icon appears normal, but the 3D preview is clearly broken.

Steps to Reproduce:

  1. Go to my Roblox profile page
  2. View the 3D avatar preview at the top of the profile
  3. Observe how the avatar model is rendered

Additional Notes:
This seems to affect the 3D avatar preview specifically, not the 2D profile image. I have attached a screenshot showing the issue.

Platform:
PC

Browser:
Google Chrome - 146.0.7680.178 (Official Build) (64-bit)

Expected Result:
The 3D avatar should appear fully assembled and rendered normally, with all body parts correctly attached and aligned.

Actual Result:
The 3D avatar appears disassembled, with parts separated or misplaced in the preview.

3 Likes

Hey, thanks for the report.

We’ve made a change which should fix this issue for any newly drawn 3d thumbnails.

Can you try re-drawing your avatar and see if this fixes the issue?

Sorry for the inconvenience!

2 Likes

The issue reported earlier has been completely resolved. Thank you for your work!