4 mil val stolen "too many attempts" recovery error

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Account Recovery Blocked by “Too Many Requests” After Account Compromise

  1. What do you want to achieve?

I need to regain access to the Roblox account S0MBRETTE (hacker changed to “S0WBRETTE”) and have Roblox investigate approximately 1.5 million RAP worth of Limited items that were stolen.

  1. What is the issue?

The account was compromised at approximately 10:00 PM UK time on 16 July 2026 after malware was accidentally downloaded onto the computer.

The attacker stole the Limited items, changed the account security settings and deleted or deactivated the account.

Roblox Support later confirmed that the account had been restored and that the original email address was still connected. However, both Account Recovery and Forgot Password now display “Too Many Requests.”

No password-reset email arrives, and recovery cannot be completed.

Around eight unexpected Roblox one-time-code emails were also received after Support restored the account, so it appears the attacker may have repeatedly requested recovery codes and caused the account to become rate-limited.

Some of the stolen Limited items are currently visible on other accounts and may only have several days remaining on their trade holds.

I will attach screenshots of the error and censored Roblox Support responses.

  1. What solutions have you tried so far?
  • Contacted Roblox Support immediately after the compromise
  • Secured the linked email account
  • Removed the malware-infected computer from use
  • Tried Account Recovery and Forgot Password
  • Waited over an hour between attempts
  • Tried from a clean device and a different internet connection
  • Checked Spam, Trash and All Mail for reset emails
  • Opened additional Support tickets explaining that Account Recovery itself is not working

Roblox Support continues telling us to use Account Recovery, but the recovery page remains blocked by the “Too Many Requests” error.

Has anyone experienced this recovery rate-limit problem before, and is there any way to get it manually escalated or cleared by Roblox Support?

3 Likes
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Welcome to Roblox support

On a serious note, I dont think theres much you can do. it is very sad that Roblox Support is this bad at helping users

3 Likes
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theres no info on how their security works understandably but i just gotta assume ive been put on cooldown for 24 hours maybe

so im going to give it 24 hours to see if the limit wears of after that time and ill gve an update on what happens.

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Hi, there did you get a human response?

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Did you try on different emails address if not because roblox does put a block on your email

And did you get a human response if not they will probably understand your situation.

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managed to recover the account waiting over 24 hours allowed the “too many attempts” error to clear

and everything has since been restored

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Glad that it worked out for you, the AI megamind is not fair to most of us

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honestly man im grateful that the account was restored but they leave you out the loop completely holding your breath and also a 300k item wasnt restored and they said “it is what it is” aside from that im just glad its over.

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yea I dont even know if i’ll get my account back nor if i get my stuff back

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I am also experiencing a similar issue, the support forum keeps giving me the try again later thingy. Did you wait exactly 24 hours between attempts? I dont want to try again in 12 hrs just to get the same error and refreshed back to 24 hours. My game was stolen so its pretty time sensitive. Thank you

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