I am completely fed up with the current state of Roblox Support and the entirely useless bug reporting system. Submitting tickets feels like talking to a brick wall because absolutely nothing ever gets fixed. I have submitted over 20 tickets regarding my issue, and they have all gone unnoticed or trapped in automated loops.
To make matters worse, I have not been able to reach a single human being. Every response is generated by a useless AI chatbot, and the system is so profoundly broken that it even responds to me in French sometimes.
My very first ticket for a specific age verification issue that is affecting my ability to publish gamez was sent back on August 8th. The automated system sent a canned response promising that they “are aware of this issue” and that it was under review. Here we are, well over a month later, and nothing has been fixed. The image I provided below showing the bot is sending the exact same copy-pasted response on September 17th that it originally sent on August 8th.
It is beyond frustrating to be completely stonewalled by a broken automated system when this issue could likely be solved by a real human agent in just a few clicks. The DevForum and the support portals are supposed to help us, but right now, they are just a massive waste of time.
If any staff sees this, please respond to my original ticket:
Support Reference Number: 178939389
User ID: 185544348
Expected behavior
Support tickets are supposed to be handled by real humans. AI is utterly incapable of understanding or resolving any issue.
Yes, it’s the worst ticketing system I’ve ever seen. I lost thousands of players because of them, and my problem wasn’t solved even though dozens of tickets were opened. I waited two months without my problem being resolved.
It is genuinely ridiculous how other issues facing famous developers are addressed and fixed within the same day, while we out here have to wait months on end without any response!
We are completely blocked from any form of support just because we weren’t famous enough to be invited to these programs, or have direct contact info of Roblox Staff members.
I mean isn’t it obvious at this point; that they are intentionally ignoring you?
They don’t want you on Roblox anymore, and the same thing goes for me, we were flagged as a threat by someone or something and thus they are never going to talk to us nor offer us any help.
Kinda reminds me of the time I tried to open up a Payoneer bank account and like straight up in just seconds my account got blocked and their support said I was permanently banned from using their services due to “Certain activities on my account that do not align with their Terms and Conditions”. I haven’t even registered the account and I was already banned and accused for the crime of simply existing.
I’m genuinely confused from their lack of care towards creators and overall community. Although not famous a lot of small creators have contributed a ton of work, money and time just to be ignored like nothing as if we don’t contribute to the company as well. It’s officially 60 days 20+ support tickets and 1 devforum post: UGC group Unexpectedly Locked without Moderation Notice or Explanation
That my Group is locked and nothing much has happened to improve my situation. I was feeling hopeful as I received a response from staff on my post but yet that was 15 days ago still no response, update or resolution, just ambiguous replies. I’m really getting fed up with this situation, it’s insane how is it that a large company such as Roblox has such a terrible customer support system? Especially when issues are caused by your system in the first place. For the last few months there’s been wave bans and group lock all over the place yet no one address this and everyone turns a blind eye. This is ridiculous. Is this how you build trust with your community? Now that Roblox is basically planning on turning into a bank I’m intrigued to see how they handle this, cuz obviously there needs to be a functional customer inquiry team to handle issues.
And to think that even then, this is only what you are experiencing. What about other developers who didn’t post, or the majority of the people as players, who simply accept that there is such a high chance of nothing ever happening that they don’t even take it as unusual.
The same thing applies for moderation in my prior expirence, and while true that I have not reported many people recently (or played nearly any Roblox games recently), I still see issues with chat bypasses, inappropriate avatars, so many countless issues.
Furthermore, while I don’t want to link a video off-platform (considering nearly all moderation is AI now), someone recently made a post on this and I saw countless comments saying things like their appeal got denied in two minutes, and myself personally I’ve gotten transfered three times before getting a generic troubleshooting guide that was in no way relevant.
