A lot of my players get auto-kicked by server on join

Hello. Since October 2017, I’ve been receiving reports from many people who are unable to join my game (https://www.roblox.com/games/691884101/Dynamic-Ship-Simulator-III). From what I’ve heard, they usually lose connection in less than 30 seconds after joining, with a message “Kicked by server. Please close and rejoin another game”. Sometimes they have to connect more than 10 times to actually play the game.

I’ve spent a lot of time trying to figure out what’s causing it, but without success (changed the admin script, scanned the entire place to see if there is any script which can kick players like this).

Normally I wouldn’t post this problem here, but my game has an access fee so many people who get kicked on join simply leave a dislike because they “waste” money, which has a bad effect on my rating.
I personally never experience this problem on my PC, but it happened very frequently when I used a weaker laptop (not really weak, 4 gigs of RAM).

I assume this is a Roblox issue, because I couldn’t find any other reason which would make sense.
Here’s an example: https://twitter.com/wu_kevin2004_wu/status/958207007764316160
Has anyone else ever experienced this on any game?

I only see this once per late-night Eastern. It may be a problem on Roblox’s side if it’s happening frequently, since developer-initiated kicks have text before displaying the reason argument, if one is provided.

I posted about this at length here:

So far no one’s helped.

It seems to be exactly the same issue as yours.

A post was merged into an existing topic: Borderline critical “Kicked by server” connection issues