Account got hacked [Roblox support has been no help]

Help and Feedback Platform Usage Support
1

Sorry if this is the wrong forum to post in.

I know this probably not appropriate but it’s my last place I can find to reach. My DevForum account was still logged in under Bylocks.

My account got hacked, hackers changed everything. I’ve reached out to Roblox Support many times and keep getting the same automated responses.

I can literally verify everything on my Roblox account up until the hack. My email, phone number, home address, the credit card associated to my account for Roblox Plus until they removed it, even SSN if need be. I had a DevEx portal and everything set up.

I dont care about the Robux they stole, I just want my account of 14 years back :confused:

I don’t want to quit Roblox but I don’t see what else I can do. If anyone can help me or even just help spread support I would greatly appreciate it.

This is the automated message I keep getting:

“Thank you for contacting Roblox support. We’re sorry to hear that your Roblox account was hacked. We know it can be frustrating.

To ensure the safety and security of all player accounts, we must verify ownership before discussing any account details.

Unfortunately, we don’t have enough information to verify ownership of this account “Bylocks”. Without verification, we are

unable to assist further with your request.

You always have the option to create a new account. If you choose to do so, we recommend adding and verifying_your email address upon account creation, as this allows us to verify ownership and allows you to use the reset password feature.

We appreciate your understanding.

Sincerely,

Roblox Support”

10 Likes
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The only way to get your account back is if bought robux on a credit card Or you get a email so reply to that email saying that your account got hacked blah blah.

The only why i know is from a flamingo video lol

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I bought Roblox Plus on a credit card recently

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Okay did have to enter a email? To buy

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Yes, I have the Roblox Plus receipts in my email

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Try to reply to that email by saying your account got hacked and see what happens
Then tell if work or not.

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forward the receipt to roblox support and if it doesnt work ask what account verfication methods you can do

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Should I just list email, phone number, last 4 digits of credit card associated with account, receipt #’s all in the roblox support message?

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I can’t reply to the receipt email. I’m going to try and contact Roblox support with literally all the information of my account, receipt #’s everything. I just wish I could talk to a person not an automated message because it keeps saying not enough info to verify.

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yes provide all the information you have and say some keywords like “I would like to escalate this situation to a tier 2 admin” and also make sure to include the reference number that the agent provided

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So say my account got hacked here my phone number attached to my account same thing with my email here proof purchase of roblox plus or and robux.

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Here is what I’m going to send. Obv with the information filled out. Does this look good?

Hi, my account got hacked. Reaching out to get this fixed. I would like to escalate this situation to a tier 2 admin.

Previous info to verify ownership:

Email:
Phone Number:
Roblox Plus Receipt #'s:
Card Associated to Transactions:

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I would add my city or even a house address
But try with out thoses and see what happens

15

Okay I’ll include that as well

16

I hope you get the account back. :folded_hands:

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Thanks! Me too haha

Just sent, now we wait and see.

If I keep getting the automated messaged I don’t know what else to do.

2 Likes
18

Well they got back to me already. With the same exact automated message.

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I know that roblox haves a phone number that you can call, but did get the response from email?

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This is the email I got back for the 10th time. Same exact one, no matter what information I include