On June 15th, my primary email was compromised, resulting in the loss of my Roblox account (x_Lxgen) containing active development projects and unreleased assets. While I successfully recovered my other platform accounts within a few days, I have been stuck in an automated loop with Roblox Support for over a month.
Ive sent in receipts older than 30 days and yet still i cant seem to be able to get a human to verify the proof that the account belongs to me, every ticket receives an automated rejection without manual evaluation. I keep on getting the same message that my proof cant be verified and i have to ask my emails provider for access to the email which i cant have access to because its not my email . Roblox is a multimillion dollar company and they dont have human support agents i got my steam account back in 30 minutes roblox needs to do better than this.
Try make a new bug report with expected/actual behavior, reproduction steps and in the private message put your account information like location, receipts of purchased robux, account creation date and your current support ticket. Best of Luck!
How did your primary email become compromised? Did you fall for a phishing link or something? Also have you had any luck since then? Is support saying anything else?
I’m not 100% sure what happened, but I downloaded some Assetto Corsa mods the day before so I’m guessing it was from that. Support hasn’t been any help they just keep sending the same ai response saying they can’t verify I own the account. The guy who stole it changed the age to under 13, so support is basically just protecting the hacker now. So no 0 luck…
ive sent receipts of robux i bought… multiple. The issue right now is that the hacker changed the DOB on the account which makes it harder for the ai for some reason
. Roblox is a multimillion dollar company and they dont have human support agents 
i got my steam account back in 30 minutes roblox needs to do better than this.
