I believe I encountered a bug that resulted in me losing ownership of my Roblox group after my account was temporarily locked.
Upon opening Roblox on my iPhone 14 Pro Max (iOS 26.2.1), I was hit with the following message:
“Account Locked – We’ve detected suspicious activity on this account. You can unlock your account by confirming that you’re human.”
I completed the verification and regained access to my account.
Afterward, I discovered that I was no longer the owner of my group, Upon looking up my group I came to find out that it was claimed by a bot account, even though I never initiated or authorized any ownership transfer.
I also:
Never received an email notifying me that my account had been locked.
Never received an email or confirmation regarding a transfer of group ownership.
Verified that neither my Roblox account nor my email account had been compromised.
From what I can tell, the account lock have caused the group to be left without an owner, allowing another account to claim ownership.
I contacted Roblox Support multiple times, but I was unable to obtain a clear explanation of how the ownership transfer occurred or why ownership could not be restored, just kept getting the same automated response.
Expected behavior
After unlocking my account i expect to still own my group.
Yeah i recently came across this post and it is the same exact problem. It’s just frustrating that support was refusing to acknowledge it no matter how much i tried to explain it.
The problem is in the resolved status. You read the answer, I almost shed tears from such concern.
“We’ve identified and fixed an issue with our account locking process which resulted in the removal of group ownership belonging to locked accounts.
We take these kind of issues very seriously, and we’ll take rigorous steps internally to do a retrospective on this and add additional hardening so that bugs like this do not reoccur in the future.”
The main problem for me is that support is refusing to give me back ownership of my group despite this problem being on their behalf. If it was some group I just had i wouldn’t have a problem creating a new one, but it had thousands robux worth of assets and funds in it and the bot that took over the group doesn’t have plus that’s what makes this whole matter a huge deal for me.
The answer that I quoted was written by someone from the Roblox staff. Try contacting him on that topic. It is useless to write to the support service, since it has been replaced by an AI bot.
@lm_gameon can you please take a look at this you’re aware of the issue happening with losing ownership of the group. Sorry for reaching out like that i’ve tried everything to get my group back.
I need your support, my account was copromised and I lost ownership to my game and all Robux.
Who I am? I am Roblox Developer from Poland (nickname Diamentowy337). I have the game which have around 600k visits. Luckily, I recovered my account, but without game and Robux. I created Roblox Support ticket (ticket id: 177827738), but it was rejected.
Recover the game and all Robux means a lot of to me, because I spended a lot of time to achieve them.
Lost Robux on the account (around 19k) and on the group (around 95k). I also have screenshots of unauthorized transactions.
