Hi everyone,
I wanted to provide another update regarding the moderation of my Roblox account.
I’ve already made a post about my situation: My Roblox Account Was Terminated Because of an Asset I Did Not Create – I Need Help From the Community
It has now been almost one month since my account was permanently terminated , and I still have not received an adequate or substantive resolution to my case.
As an EU resident, I have been trying to make use of the mechanisms provided by the EU Digital Services Act (DSA) . I have repeatedly contacted Roblox’s EU/DSA support requesting that my case be properly reviewed, but unfortunately I continue to receive essentially the same responses directing me back to the same support/appeal process .
This has effectively created a loop where I am redirected between Roblox Support and the appeal process without receiving a meaningful resolution.
I also escalated the matter through ADROIT , which forwarded my complaint directly to Roblox. According to the timeframe communicated by ADROIT, Roblox had until today to respond to the complaint.
I contacted ADROIT today to ask whether Roblox had provided a response, but so far I have received no response from Roblox Corporation and no response from ADROIT .
Under Article 21 of the EU Digital Services Act , recipients of online platforms have access to certified out-of-court dispute settlement mechanisms for disputes concerning content moderation decisions. The regulation also provides that both parties should engage in good faith with the selected certified dispute-resolution body.
For now, I will wait until tomorrow in case ADROIT or Roblox provides an update.
If the matter remains unresolved after the timeframe established by ADROIT, I will consider pursuing the next appropriate DSA dispute-resolution route, including contacting ADR Center , which operates within the Italian ADR/DSA framework.
At this point, I am simply asking for my case to receive a genuine and substantive review , rather than another automated response sending me back to the same process.
@Roblox I understand that my account has been moderated, but I sincerely need it back. I am not the owner of the experience or the asset that was flagged, and I had no involvement in creating or publishing the content in question.
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I urgently need human assistance with my case. I am a very active developer in @ITDevelopers community and am currently co-founding Atlas with Ianleaski. Atlas aims to bring together some of Italy’s most creative developers to build experiences never before seen on Italian Roblox. However, the project cannot move forward properly without access to my account.
I will continue updating this thread as the situation develops.
Thank you to everyone who has followed the case and supported me throughout this process.
I respectfully ask for a manual human review of my account and moderation case as soon as possible.
