Posting for a friend:
Hey, so my account got terminated by Roblox flagged as a “compromised account” which isn’t the case at all — I’m the original and only person who has ever used it.
When I contacted support to appeal they told me there’s no email associated with the account. The problem is I know for a fact there is one because I have emails from Roblox sitting in that inbox — including one directly from roblox.com confirming 2SV setup on my specific account. So Roblox’s own system emailed me about the account but support is saying no email exists. That contradiction is what’s making it impossible to appeal.
I’ve sent ticket after ticket from that same inbox with proof attached and every single one gets closed with the same copy paste response saying they can’t verify ownership. At this point support has completely stopped engaging and this is genuinely my last option.
I have an authenticator app and can verify ownership through multiple methods — I just need an actual human to review the case rather than an automated response.
Expected behaviour:
Support should be able to see the email associated with the account and use it to verify ownership for a termination appeal.
Actual behaviour:
Account terminated as compromised, support claims no email is linked despite official Roblox system emails existing in that inbox confirming account activity, making the appeal process impossible.