Hello everyone,
I’m posting because I’m currently dealing with an account termination that I have been unable to properly appeal through Roblox Support.
On September 29, 2026, my account was terminated. The moderation notice originally listed the reason as “Harmful Content/Behavior” and stated that my account had been moderated for a safety violation of Roblox’s Community Standards.
The moderation notice did not provide any details about the activity that supposedly caused the termination. It only showed:
- Reason: Harmful Content/Behavior
- Moderator note: “Your account has been moderated for a safety violation of Roblox’s Community Standards.”
- No additional information about the activity reviewed
I contacted Roblox Support to appeal the decision. However, I repeatedly received a response telling me to submit an appeal through Violations & Appeals .
The problem is that when I access the available moderation information, there is no Appeal button or functioning option available to me to submit the appeal through the portal.
I have explained this to Support multiple times, but I continue receiving essentially the same response telling me to use the Violations & Appeals portal.
Additionally, the moderation category later changed from “Harmful Content/Behavior” to “Child Safety,” which has made the situation even more concerning because I still have not been shown what specific activity resulted in the moderation.
I am not asking anyone here to make a decision about my account. I am simply trying to find out:
- Why I cannot access the appeal option that Support is directing me to.
- Whether there is another legitimate way to have this specific moderation reviewed by Roblox.
- Whether anyone has experienced the same situation where Support says to use Violations & Appeals, but the appeal option is not actually available.
- Whether there is a way to get the issue escalated to the appropriate moderation/appeals team.
I understand that moderation decisions are handled by Roblox and that the Developer Forum is not normally an appeals channel. I am posting here because the normal support route is repeatedly directing me to a feature that I cannot access.
If anyone has dealt with this exact situation or knows the correct procedure, I would really appreciate some guidance.
Thank you.
Update: I also found another DevForum case that appears very similar to mine, where the user reported receiving a permanent ban but did not have an appeal window available. According to their later update, the account was eventually silently reinstated. This makes me wonder whether there is an internal review/escalation process for cases where the Violations & Appeals option fails to appear.
https://devforum.roblox.com/t/i-got-a-permanent-ban-for-nothing-and-the-window-to-appeal-simply-didnt-appear/4790899