Account unfairly terminated due to shared email issue between family members

[Cuta_nwn]

My account was unfairly terminated because it shared the same email address with my younger siblings, and one of their accounts was moderated. As a result, my account was also affected by the same moderation, even though I didn’t violate any rules.

I’ve been trying to contact support for almost a month, but the automated responses don’t address this situation. There are multiple users affected by this same issue, yet no official fix has been made.

Steps to reproduce the issue:

• Multiple Roblox accounts share the same email address (family members).

• One of those accounts gets moderated or terminated.

• The moderation system automatically flags or terminates the linked accounts as well.

Expected behavior

Only the account that violated the Terms of Use should be moderated. Other accounts sharing the same email address shouldn’t be affected, as this is a common case among families who use shared email addresses.

A private message is associated with this bug report

[raskolibov (Yavuz)]

@Cuta_nwn

Only the account that violated the Terms of Use should be moderated. Other accounts sharing the same email address shouldn’t be affected,

Not a bug. I think this is intended behavior because if another account verified with the same email was suspended due to Terms of Use violations, other accounts verified with the same email might also lose access, since they are related accounts and share the same account information.

[BlackCrisisDrone]

And to think someone in another thread had the nerve to tell me the moderation situation was “overblown”. IT’S STILL HAPPENING AND THIS THREAD IS PROOF!!