Account Wrongfully Terminated After Hack - Please give a Human look over

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[3:06 AM · Sep 9, 2025] I woke up to find that my account has been terminated, and I can’t think of anything that would have led to this strike on my account. I did read Roblox’s tos for Appeal Your Content or Account Moderation.

https://en.help.roblox.com/hc/en-us/articles/360000245263-Appeal-Your-Content-or-Account-Moderation

And nowhere on their Roblox support forum shows the category for “Violations & Appeals”; this isn’t available. I had to appeal under “Moderation” and subcategory “I was wrongly moderated for my behavior or the behavior of an alternate account”

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Here is my Moderator Note: You created or used an account to avoid an enforcement action taken against another account

Recent Violation:
Reviewed: 09/06/25, 12:09 AM EDT
And recently, my account was hacked on August 14, 2025, 7:22 PM

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I was at work at the time, so I didn’t see the emails notifying me that my account’s emails had been changed. I was able to get my account back the very next day, but it took longer for me to get my limiteds back. Which I believe I got them back Tue, Sep 2, 8:58 PM.

If I’m looking at the right email from Roblox support. Never have I once used an alt account to take action against the player that hacked me because he added himself to my friends list, so I already knew who he was, and deleted all my friends, stole my limiteds, and turned off my activity. But I was still able to see if he was online or not.

I appealed on Sep 8, 2025, 9:57 PM and my appeal was rejected at 1:32 AM today and their reasoning is “This action still violates the Roblox Community Standards under Misusing Roblox Systems” and this is what I wrote:

My account TopFancyHat was terminated on 09/06/25 with the note:
“You created or used an account to avoid an enforcement action taken against another account.”

This is incorrect. My account was hacked on August 14, 2025, while I was at work. The hacker was from Ukraine (I am in New York). Their account was terminated recently, around the same time I had my limiteds restored (September 2, 2025). Soon after, my account was terminated as well.

I have never used an alternate account to evade moderation. The termination appears to have been applied to my account because of the hacker’s behavior and the location mismatch.

Please review this termination

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What did I say that falls under “Misusing roblox’s systems”? when I went to you for help and which they did help me get my account back the second day (15th I was hacked on the 14th) But this doesn’t make sense to me.

Then I made another appeal because the email said I could. After all, what they told me doesn’t sit right or make sense, and nowhere on their site shows anything that I could find regarding Misusing Roblox Systems. So my second response was:

My account TopFancyHat was terminated on 09/06/25 for “creating or using an account to avoid an enforcement action taken against another account.”

I am submitting this second appeal with new information. My account was hacked on August 14, 2025, and Roblox Support already verified this in my earlier recovery case (Case ID: [132035977]). My limiteds were restored on September 2, 2025, and that is also when the hacker’s account (from Ukraine) was terminated. Shortly afterward, my account was terminated as well, even though I am located in New York.

This shows my account was wrongly linked to the hacker’s actions due to the location overlap.

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And I was given the same email I got the first time from Roblox within a VERY short timespan. I wasn’t given an email for the termination of my account either, since this is the first time this has happened to me. So I don’t know what to do now, I gave them my case ID’s

And this is the only thing that I can think of for this happening to my account. I have so many emails of me going back and forth with Roblox’s AI system when I got home from work, during the time I got hacked, trying to reach a live representative.

I have so many Case ID’s and proof of my account being hijacked from me including my limiteds being restored. After roblox resotred team gave me back my stuff his account was terminated then shorty after my account.

How do I get my account back?

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Try to ask in your appeal to talk to a human and tell them that this is your only account you have ever made.

Moderation is difficult to work with but that asking to talk to a human has worked for me before.

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I haven’t tried that since I’ve already done two appeals and received the same message but I’ll do that right now!

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So I’ve gotten the email saying it’s been submitted and with a follow-up it’s been rejected 2 in one go

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Was that right now that they rejected it?

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Sadly yes

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You can reply to it and request a real moderator be involved?

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There’s nothing stopping me from trying but I’m sure it wouldn’t go no where since it’s a no reply I thought it’ll be easier on here so I can at least have a real person look at it since it didn’t seem so from the start

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Yes, really sorry you are going through this and I hope you get your account back.

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I am thankful you tired to help me so far you’re the only one and this is my first time being able to use the forum which is crazy after my account is terminated I can speak on here. But is there any roblox stuff on here that can maybe look into my appeal? or review it I’m desperate

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I have no idea, there are forum moderators that deleted comments and whatnot, but I believe they are seperate from Roblox moderators.

I have seen other people get banned under similar circumstances to you and I have no idea if it worked out for any of them.

I’m sorry. I wish I could do more to help.

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It’s not your fault, you tired to help me and I thought I could save my account since I’ve done it when I got hacked.

Though, I don’t understand why give me a 30 day time frame when I can only get one response, and it’s final. Plus the reasoning doesn’t line up or make sense to my first and second appeal where is the misusing?

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Maybe I can try reaching out to devs on here, since I really don’t want to give up on my account.

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So now I can’t even ask for anything

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Why tell me I have 30 days to do something I you aren’t letting me I was flagged by the poor AI for now thinking I’m that guy’s alt and I can’t even get through the rejected appeals

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I believe that where it says misusing Roblox systems just means that they believe you and the guy who hacked your account are the same person.

I tried looking online, a few people posted about the same thing happening to them, so I think you should check online.

If you are unable to get your account back, hold onto the evidence in case you end up making a new account.

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I feel like youre not gonna be able to do much unless youre fortunate enough to get a human on the other end. The AI will spam you with the same genius replies over and over (i think), and it doesnt care about anything you have to say.

If you CAN talk to a human you just have to tell them you got hacked and if they want evidence, you can probably reference your email you had on your account, if you had one, or just explain them the situation and hope they help.

Anyways, goodluck and i hope you get your account back :folded_hands:

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What are you sending as your appeal messages? That’s a pretty crucial detail.

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I literally never interacted with this guy from Ukraine before in my life.

I was even able to get my limiteds resorted which he stole from me using another hacked account he had or throw away (He added to my friends list to hold) Porviding roblox support with personal info on myself before getting my stuff back so they know its me I have the email with the new loaction alert and the sudden gmails change and password along with making a ticket to change everything on my account

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My first appeal: My account TopFancyHat was terminated on 09/06/25 with the note:
“You created or used an account to avoid an enforcement action taken against another account.”

This is incorrect. My account was hacked on August 14, 2025, while I was at work. The hacker was from Ukraine (I am in New York). Their account was terminated recently, around the same time I had my limiteds restored (September 2, 2025). Soon after, my account was terminated as well.

I have never used an alternate account to evade moderation. The termination appears to have been applied to my account because of the hacker’s behavior and the location mismatch.

Please review this termination

5 Likes