Ad eligibility issue


Dashboard is saying we are ineligible for rewarded video ads; despite meeting the requirements.

We have been serving rewarded video ads just fine for months until ~2 days ago

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This issue has been resolved. Thank you for bringing it to our attention.


Issue still occurs for me, earlier yesterday I was eligible and now it is saying this again.

@larpe_r Could you share the universe?

This universe unfortunately hasn’t reached the MAU threshold yet.

According to my dashboard, it definitely has. Unless I am missing something, I am pretty sure it’s 2,000 MAU.

Hey! I having the same issue of him, and I reach all the requirements, mine it’s just started counting for 2 days the earnings and then stopped making me lost more than 300k robux in those 2 days :face_with_diagonal_mouth: