At this point, are these emails just automated?
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So I published the exact same file without making any changes, and no moderation action was taken. Also, the bug is not reproducible — either it has been fixed, or you are making things up.
I’m pretty sure that “Arthur” is an agent who reviews DevForum-related issues, so it makes sense that they couldn’t help. However, could you specifically ask them what exactly triggered the moderation? They do occasionally provide explanations — for instance, when my game was under review, I was actually instructed on which asset I needed to remove.
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Got another announcement from the Offical Adonis server:
welp
Try creating a new ticket. I don’t think their automatic systems detect duplicate tickets?
The goal is to try to reach a human lol
so did roblox just lie to our face or what
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Considering it was confirmed by a youtuber known not sending misleading information and other people. It shouldn’t come up as misleading but i did expect Roblox to work on this already
Which is the most confusing part as arthur shouldn’t be even related to this ticket im pretty sure. I had issues in the past where the appeals team falsely redirected tickets so im not really surprised regarding this
I tried this. The first time i said that i reviewed the place and found no malicious content which i received a response saying it’s not eligible for reopening:
The second time i asked where the malicious content is suppose to be located and also explaining what the loader is suppose to be doing which is just a simple admin script. After this arthur decided to close the ticket
Support doesn’t seem to respond to the old ticket anymore after saying they can’t give further information and i already made a new ticket on this
I normally try to stay fair in situations like this because Roblox is not at fault many times but this seems to be truth here at the moment
The names are randomly picked for AI handling, however that’s not a reliable tell as tickets (when they’re in the human handling stage) are regularly passed around between people meaning if it gets handled by humans it will still be constantly random and different names each reply.
They regularly do this for all sorts of stuff regardless of severity or topic (source: support claimed a ticket didn’t exist + claimed they deleted it + claimed the contents of said ticket were different, all in varying orders for several months before it magically gets actioned on despite it apparently not existing/not containing the content that got actioned on)
It’s a 50/50 at best if we’re being generous to the point of borderline hyperbole. I’ve seen far more occasions of Roblox being brazenly negligent and/or provably lying than actual user error or a genuine mistake on Roblox’s end, even if we count big waves like this as one single case/event.
Never forget the time that Roblox('s legal representative) openly lied in court.
If they’d do that under oath, what’s stopping them from having an entirely anonymous support team lying to you?
Support tickets are reviewed by humans. I can tell by the way they respond and how they give slightly different answers each time.
Also, the fact that moderators like Paulo/Xander respond to bundle appeals, Sterling handles issues like UGC restoration, and some names are consistently used by members of the safety team clearly shows that each one is assigned a specific name.
While sending DSA reports, I also observed that certain agents — the ones with the same name — behave in the same way, so I’m pretty confident that each name represents a different, single individual.
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Quick update if it hasnt been shared already:
The adonis devs on discord found out that any default baseplate / starter game that was reported would get taken down; not kidding. I would recommend checking the announcement in their discord since i dont have access to the server right now.
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This may have something similar to what one of my games experienced. We were using a version of HD Admin that included a link to their twitter, which got our game taken down. I wonder if this is also happening with Adonis
Their twitter link uses policy service; still wouldnt doubt it being banned for that reason though.
When we contacted roblox support we were told that that was the cause of suspension, once removed they unrestricted our experience.
I thought this was fixed already but i guess not
past tense
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Reporting the model does nothing because it doesn’t actually have anything to do with the model itself. It sounds like it’s a weird false positive on Roblox’s end, and from what I’ve heard it can also happen to places that are just a baseplate with nothing else in it (including without Adonis.)
My assumption is it’s probably an effort to crack down more aggressively on the NSFW games that have been getting a lot of attention lately but isn’t working the way it should.
Slight edit:
If Roblox staff sees this, and can provide any insight into the issue, please do as it is negatively affecting us pretty heavily and causing a bit of hysteria. Not to mention it’s apparently affecting normal people who aren’t doing anything wrong.
If there is something legitimately wrong in Adonis or other models that could be triggering this issue, please at least tell us what it is. Currently, all we know is that it isn’t specific to Adonis but otherwise we have absolutely no solid reason for it to be happening at all and are left to speculate with no visibility into something entirely out of our control.
It’s clear something is wrong somewhere, but because of vague moderation messages and little to no communication we’re currently getting a barrage of messages about it which is becoming increasingly frustrating. We’re just as in the dark as everyone else beyond the mild testing and investigating we were able to do to at least determine it’s not something specific to Adonis.
I think at least from Roblox’s post it sounds like whatever is happening is definitely not intentional since they specifically mentioned Adonis and HD Admin as not being a cause, which indicates to me that it’s not something wrong with our models/systems. However, there is clearly still some sort of general moderation issue happening.
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I uploaded a game on an alternative account recently and the game got falsely taken down for sexual content instantaneously (less than a quarter of a second). I believe Roblox is starting to moderate places by going through it’s instances (EX: Parts, Models, Meshes, Scripts) and seeing if they’re names contain words from a strict set of keywords.
I’m pretty sure the game I uploaded onto my alternative account got banned for having a MeshPart titled “Rose” (the game was a grave site, for context), and after a bit of digging, I believe a module script called “maid” in Adonis Admin is what’s causing people to get moderated.
This moderation system only seems to be affecting new accounts uploading new places immediately after they create their accounts, so this won’t affect most users of this forum, but is definitely very discouraging for new developers. If this system ever affects every game uploaded, then that’s definitely a recipe for disaster. What if a developer names a variable in their script something really bad? The average user doesn’t know what the developer names their variables.
TL:DR:
Roblox will go through a newly uploaded place’s instances and moderate it based off of the places’ instances’ names. If these names are apart of a strict set of keywords (EX: rose, maid), then the place instantly gets taken down without human review.
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Probably why AH is safe, our version of Adonis is old and lacks this “maid” module. However, this is strange because F3X also includes “Maid” yet the game is not being banned.
Even if this is true, there still seems something wrong with the model itself. When your empty place gets taken down with only containing the model, roblox will tell you that it violated the rules and you should only trust models from top developers
As of now appeals are unsuccessful. I don’t know whats going on but this seems to be a huge issue. The post below yours show that it contains a “Maid” script that could possibly be one of the issues
To Staff: I would appreciate if you would resolve this at my recent tickets for this place
If a module being named “maid” while having nothing to do with actual maids is triggering a takedown, that is most definitely a problem on Roblox’s part. Nothing about that is a ToS violation or should be triggering a moderation action. If this is indeed part of the problem then Roblox needs to fix their stuff because that would be insanely ridiculous and would, again, not be an Adonis-specific issue but rather a problem with Roblox’s auto-moderation system. So again, nothing actually wrong with or specific to the model.
Everything so far points to an issue from Roblox that they need to fix, because otherwise all developers (not just us) are going to have to play the “what random thing that breaks no rules is going to cause things to be moderated” game. At that point, developing anything on the platform would be basically impossible without constantly rolling the invisible moderation dice.
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Wanted to link this here. Pretty sure these issues are related:
I don’t think the users in this thread have been specifically targeted, but I do think there’s an overall issue happening with Roblox’s moderation system that’s possibly being exploited as well now. The timing of these issues is a little too close and the message Roblox sent here sounded very much like PR message just trying to qwell fears that admin systems will cause you to be banned but kind of, at least to me, seemed to skirt around the overarching issue and seemed to be trying to avoid panic by stating everything is reviewed by humans but I’d argue genuine review would be impossible even with an army of people given some things get taken down sometimes with a ban or warning the moment they get uploaded… unless when they say everything is reviewed, they just mean terminations and not temporary bans or asset deletions.
I said this in the linked thread, but my current assumption is Roblox is quietly investigating and trying to fix the issue and doesn’t want to say anything yet because they don’t want to cause a panic or have people trying to exploit it before it’s fixed (which it sounds like may be happening anyway.)