Ads Credit Going Down Even When Not Enough Ads Credit And Then Ads Credit Balance Not Going Down

[DeveloperAkunDisco]

Basically when i was looking and racking up ads credit, suddenly it consumed my ads credit even though it’s not enough around like 0.10 ads credit when i was having only around 3 ads credit, and i remember having an ad campaign auto paused even though its 5 ads credit daily shouldnt be able to run, but it took like 0.10 ads credit, and then after i got to 5.82 ads credit and ran it, the ad balance in payment settings never goes down and players is still coming in

Visual Aids:

Browser Info: Chrome 150 on Windows 11

Expected behavior

I expected it to basically change live, but it didn’t at all

Page URL: https://create.roblox.com/advertise/billing/paymentsettings

[terraformingvenus]

Hi DeveloperAkunDisco,

Thanks for your question.

Ad Credit Billing deduction is not when you start the ad/campaign(this is the reason why you do not see immediate deduction of ad credit when you create the campaign), it is billed based on impression, and impression might be slightly delayed, so you might be seeing continuous deduction of ad credit with time being.

Let me know if you have any further questions.

[DeveloperAkunDisco]

I know that, but in payment settings it’s supposed to update live? It gives me players, it might be a visual bug, it worked live after a while now

[DeveloperAkunDisco]

I have always seen ad campaign being late, but i have never seen payment settings updating late. It’s always updating live for me in the numbers of payment settings

[terraformingvenus]

Glad it works now, let us know if you face any further issue.