Ads receiving NO impressions whatsoever, even when using high budget

[xFreestyr]

The issue is fairly simple, I would expect to get at least a single impression over the span of 2 weeks, trying with multiple campaigns and such. But that did not happen

• Where it happens: Ads manager, both new and classic. I’m currently using firefox if that can help.
• When it happens: Is started happening on the 25th of october, when I meant to release the game to a broader audience.

EXTRA: I tried running an ad for another game, checking if maybe it was a game issue. The results were the same (it got 0 impressions, albeit i must admit I used the lowest budget).

EXTRA 2:
Game Link: [🏁] Run To The Moon - Roblox
Group that owns the game: Frey Studios - Roblox

EDIT: Added extra info as per roblox bug report guidelines, spelling.

Expected behavior

I should be getting impressions / plays / my ad credits should be spent / the USD set as budget should be spent.

A private message is associated with this bug report

[kayakrivers]

@xFreestyr - Thanks for reaching out! We found the issue and fixed it. You shouldn’t have any trouble running ads now — feel free to give it another try in Ads Manager.
If you run into any issues or have questions, just let us know — we’re here to help!