Age Verification is Broken, my ID is Blacklisted for "Security Reasons"

As you have read in the title, ID verification is completely broken for my account, or more specifically; my ID is Blacklisted from the persona system.

Here is a list of everything I tried so far:

  • Different Phones
  • Different Rooms
  • Different Lighting
  • Different Backgrounds
  • My Passport

Basically I’ve hit a wall, I can’t make games for All Ages anymore due to this bug.

I have done some research and realized this is something that can happen to some accounts, for god knows what reason.

So this is not a fault on my end, but an issue from Roblox’s side.

I hope a support staff member will read this this post to help me resolve the issue.

A private message is associated with this bug report

5 Likes

I think you have to wait 5 days so that you can verify yourself again

2 Likes

I have been having this issue for about a month, I am confident this isn’t an issue from me, I have already tried multiple different accounts.

My ID is Blacklisted.

2 Likes

Update: The Issue has only gotten worse, apparently my whole country is banned from ID Verification.

They are claiming that Roblox is banned in my country, but it’s not even banned.

I can play Roblox without a VPN just fine, I have no idea why they are claiming it’s banned. And even if it was, why would they prevent developers from their own side from accessing essential features like ID Verification?

3 Likes

@starhiker13 @MaxCaulfield_001 @DevEngagementTeam
I need help with this topic, the bug has gone unfixed for a month.

2 Likes

This has already been reported by me, and so many others. Roblox has refused to take action against this.

This has actually been happening for longer than a month. I know this bug is infuriating, but please look before making a post about it, since it is a duplicated post.

This isn’t even my first post about the issue, but I made it since the first one got ignored, I also wasn’t exactly aware what the issue really was when I made the first bug report, I thought it was more technical but nope it was deliberate.

I made the original post on July 27, so it’s been about like 50 days… and counting. :roll_eyes:

EDIT: I think our issues are even slightly different too, because both my ID and Passport cannot be used on any account; whether it be an alt or a main. And it’s getting rejected by Persona and not directly by Roblox.

@Hooksmith @Stevoby Can you please take a look into this bug? It’s been happening for 2 months

1 Like

@Hooksmith @Stevoby any updates on this issue? I got a new ID card and it’s STILL happening, so Support’s advice to try a new ID card is not working.