Analytics: Exported Game Stats values don't match Dashboard

Bug Reports Website Bugs
1

Reproduction Steps

The daily retention values claimed in Exported Game Stats (monthly xlsx file under Deverloper Stats->Export) are much higher than the ones reported in Analytics section in the Creator Dashboard.

For example for August the spreadsheet claims D1 between 15% and 18%.
But for the same period in the Dashboard, I’m seeing around 8-10%.

There are similar differences for any monthly report I choose to compare, on the spreadsheet it’s always 50-80% higher than the Dashboard.

I’m tracking analytics separately via Playfab, and the numbers match the Dashboard almost exactly. So, I’m inclined to believe the spreadsheet numbers are incorrect.

Expected Behavior

Values in Exported Game Stats xlsx file should match Dashboard values

Actual Behavior

Values in Exported Game Stats xlsx file does not match Dashboard values and are higher than expected.

Issue Area: Roblox Website
Page URL: https://create.roblox.com/creations/experiences/2841207252/stats
Impact: High
Frequency: Constantly

2

thanks for asking about this.
The new dashboard value is the most accurate one compared to the monthly report. Monthly report is the legacy flow that does not guarantee the accuracy. We suggest you only refer to the metrics in the dashboard. And you can download these data as well. thanks!