Analytics on sales are inaccurate.

The analytics for sales is completely inaccurate, the group I linked where this issue occurs if you check the sale revenue, you can see this specific item [black and purple scene hood animal fluffy cat - Roblox] sold multiple times during the 24 hour time span Roblox captures analytics each day, despite it selling multiple times, it claims to of sold only 2 times.

Expected behavior

I expect the analytics for specific items to show accurately on time how the sales are doing at each 24 hour update.

Page URL: https://www.roblox.com/communities/34193552/dollvi#!/store

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Thank you for the report. We have assigned to our team for further review.

@ForeverVibin
There are multiple analytics pages that show sales revenue. Can you share which analytics page this is for further investigation?

Sorry for my delayed response, but whenever the analytics update at the normal 4 P.M. PST when viewing a specific item anayltics don’t update and are delayed, and update hours later.

There is also an issue on newly uploaded UGC when you’re attempting to view analytics on a specific item (when you click on them to view the specific analytics). completely fails) and tells me there is no data for the selected period despite it getting sales, however when viewing the analytics normally it shows me the items sales, the issue only occurs when attempting to view the analytics on the specific items in more detail.

here’s an analytic you can see this occurring with this second issue i listed: https://create.roblox.com/dashboard/creations/bundle/155203380084656/analytics?rangeType=Last7Days

Is this issue still recurring?

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yes, it still seems to be occurring, except now when i check a specific items analytics it hasn’t sold at all, despite it selling. doesn’t seem to be happening for all groups though, i have a group it doesn’t work for, and a group it does. 'mistral - Roblox this is the group that has the issue.

hi @ForeverVibin thanks for the info.
-issue 1: specific item analytics has a longer run time for data to be fully propagated.
-issue 2: fixed. (screenshot attached for mistral group and bundle 155203380084656) Note that there is a ~1 day of data latency and thus when selecting 7 days, “no data for selected period” is expected when data for that particular day has not been populated yet


yea, my second issue seems to be fixed now thankfully. thank you for your help.

here’s another analytics related bug if you would like to check it out: When viewing analytics for specific items they don't display the proper locations they were bought from.

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np

also fixed the new bug you reported

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yea thanks again, the issue had persisted for a bit which made me struggle to see exactly where everything was selling

also unaware if this is your dep but heres an issue thats been persisting for a while if you’d like to check it out, its effected many people and is still yet to be fixed despite how long its been happening. Warning message when trying to sell a limited for very low compared to RAP now missing