The Appeal Team claims they’ve restored the assets and they should be in my library, but the assets are still deleted (despite restoring them over a week ago), so something’s wrong. The Appeal Team says they can’t help me and redirects me to Support. Support gives me random AI responses that are completely unhelpful and off-topic (like directing me to the Devforum or asking for a screenshot of a purchase, these AI responses are like some kind of mental torture testing users’ patience.).
More information (and IDs of the assets that the Appeal Team is unable to restore for some reason) in a private message. Thank you in advance for your help.
Expected behavior
I’d like assets to be restored after an appeal is approved (ideally within the promised 3 business days, as each day an asset is removed damages the asset in the algorithms and thus significantly impacts future sales).
I’m really asking for help. The appeal team says they can’t help me. They claim they’ve restored the assets, but the assets are still deleted. Asset IDs are provided in a private message. The appeal team seems helpless. They either forward messages to AI support, which asks me for meaningless information (like a screenshot of the purchased transaction)
and when I ask why the asset is still deleted despite being restored 8-10 days ago, they say they can’t provide me with any information and close the ticket:
This is all like mental torture. I have several assets waiting to be restored, and so far, the appeal team hasn’t been able to restore any of them, the appeals were accepted but none of the assets were ever restored. Something is definitely wrong. Why has restoring assets become so difficult on Roblox? What’s the problem? I would aprreciate your help!
I have so may of best selling 2D assets moderated and whenever i email for appeal they say theres no moderation on the account (which uploaded the asset) when theres a literal appeal window having the moderation stated in it , so confusing and they are donig nothing to fix this
This is truly strange, I have never had anything like this happen to me before! The Appeal Team makes a ton of mistakes. Two days ago, when I submitted an appeal, the Appeal Team replied that they couldn’t help because they only handle appeals (how ironic). Yesterday, the Appeal Team wrote that they couldn’t help because I was using the wrong email address. A moment later, the same person assumed I was using the correct address. I don’t know if these people are overworked and that’s why there’s so much chaos, or if it’s something else.
I added a list of assets I’m currently having trouble with in a private message at the top, but the problem seems to affect every 2D clothing, and I don’t know what’s causing it. Some appeals were accepted 10-11 days ago (the assets were removed during the holidays when there were the most sales, so users bought copies in the meantime, of which there are dozens in the marketplace) and the assets are still deleted, and for some strange reason, the Appeal Team can’t restore them. I always provided the asset ID and image ID to make the Appeal Team’s work easier, but even that didn’t help. What’s causing this problem? I would appreciate your help because something is definitely wrong.
For an asset “restored” 11 days ago, I received this message 2 days ago (Roblox Support Ticket 147288825):
but the asset is still deleted. The same problem applies to all 5 assets. For some reason, accepting the appeal and restoring the asset doesn’t restore it, and the asset remains deleted for a really long time. Not to mention how badly this ruined the assets in algorithms - being deleted for such a long time when it was supposed to take up to 3 business days.
Its happening from every account ive uploaded 2D classic clothing from , and if i appeal from my holder account they say i dont own it to appeal it , its so weird and frustrating since massive sales happen during christmas as well as the appeals team is doing so many mistakes and none of it is being recognized as a problem , there is no way to appeal cause if you appeal by the appeal window it is never restored, if you appeal by email the appeal staff says there is no moderation on your account to appeal anything, a loop stuck for us to deal with
if i send appeal email either they say im not the original owner, or now they say im emailing from a wrong account , when literally i just got the appeals update email on the same account , even when sending proof of email , what is wrong with roblox i need my assets restored
This is incredibly frustrating! Btw I received the exact same message from Yessica (informing me I was writing from the wrong email address) and I replied that I was writing from the correct email address (I sent a screenshot of my Roblox account settings) and she restored the asset - but of course the asset won’t be restored anyway because something is wrong there.
One of the assets was supposedly restored almost two weeks ago and is still deleted, and the Appeal Team can’t help., I don’t know what’s going on there.
Unfortunately, the Appeal Team is completely incapable of restoring classic clothing, I would be very grateful for your help, I provided a list of asset IDs in a private message.
Have any of you successfully had classic clothing restored after a successful appeal?
It’s been two weeks, and none of the assets have been restored, even though the appeals were approved by both the Appeal Portal (where, unfortunately, only the image ID is restored) and the Appeal Team. Something’s wrong, and the Appeal Team isn’t handling the asset restoration.
Could someone from Roblox Staff (@pumpkinDino321 I saw that you helped someone in a similar situation on Devforum) look into this issue and help? Every day these assets are deleted ruins the assets in the algorithms, and it’s been two weeks since the earliest deleted asset was “restored” (the asset is still deleted despite the appeal being approved).
also now everytime i contact appeals , i even sent them proof of the account owning the asset , this is their response, its like theyre going in circles, either they will say the email doesnt belong to the account , then the account doesnt own the asset or that there is no moderation existed , oh my lord
Same thing! I got a response yesterday that the asset doesn’t belong to me (and I sent proof that it does), and today I got a response that the asset was deleted over six months ago and I can’t appeal (I sent proof that it was deleted a few days ago). This whole thing is like mental torture. I feel like I’m talking to a drawing machine that draws a random answer every time.. The Appeal Team either forwards messages without being able to help, or writes something that is untrue. I have no idea what’s going on there (they must be a terrible mess), but something is clearly wrong, and they can’t restore classic clothing anymore. I just hope Roblox Staff sees this thread soon and helps us.
they now say my asset was moderated over 30 days ago (it wasnt its not been a month) and thats their new way to deny appeals so it actually goes thru the 30 days deadline and would finally have a valid way to deny my appeals , great
The same thing, I also received this answer several times (as if it was random) and I sent screenshots proving that it was not true. I don’t know what’s going on there, each time I get different, nonsensical replies (as if some machine generated them randomly) but no one helps, I’ve already given up, it’s exhausted me mentally.
its a shame , billion dollar company , profitting off creators , refuses to protect creators or fix their horrendous moderation team, where do they invest all this money in ?
It’s truly disappointing and frustrating. Some assets were “restored” over 20 days ago, yet they’re still deleted, and the Appeal Team simply can’t restore them for some mysterious reason.
When I reply to tickets where the assets were restored, no one responds. When I submit new tickets, I receive randomly generated, nonsensical responses (claiming the asset doesn’t belong to me, that I’m writing from the wrong email address, that the asset was deleted over 6 months or over 30 days ago), or my message is forwarded to Support, after which I receive even more absurd AI responses asking me to send a transaction purchase screenshot.
It’s all like some kind of mental torture that tests the limits of human endurance. I really don’t know what to think about this anymore because previously the Appeal Team was somehow managing to restore assets.
I hope at least you succeeded and your assets were restored!
I decided to open another ticket in the hopes that someone on the Appeal Team would still know how to restore classic clothing (and know that both the image and the asset using that image need to be restored, as they have different IDs). Once again, I received information that I was writing from the wrong email address (which, of course, was untrue). After sending proof that I was using the correct email address, I received a notification that the asset had been restored and that it would take up to 3 business days. However, I know the asset won’t be restored because it had already been restored twice before and is still deleted because they only restore the image, not the asset.
The creators of classic clothing were left in a no-win situation. In the Feature Request I asked for the Appeal portal to be able to restore classic clothing Restoring classic clothing during appeals in the Appeal Portal but I can understand that this request will probably never be taken into consideration because Roblox doesn’t care about classic clothing anymore (which, on the other hand, is incomprehensible to me because classic clothing is still very popular), but it seems that the creators of classic clothing have been put in a hopeless situation - the appeal portal only restores the image and the asset remains deleted, and the Appeal Team probably does the same thing because for some strange reason restoring the assets by them doesn’t restore them at all.
Id suggest keep spamming them emails till you get a proper response, I got 2 of my assets restored after days and dozens of non sense replies and emails completely unrelated with the issue I tell them, however 1 asset is left, all i get is contradicting responses, either they will not restore my asset or they will restore the asset.
In the tickets where assets were “restored” (they are still deleted) no one replies to me anymore (I have been ghosted) and whenever I create new tickets, unfortunately I receive these senseless replies.
I’d suggest you spam email them again right now, mention the ticket report number where they said the asset will be restored when making the support ticket through the support portal, my 3rd asset after 30 days got approved of restoration and now is available to put onsale , however it took me 4 emails in a day of constant non sense,
After dozens of non sense emails , saying i have the wrong email, wrong username, no moderation existing , saying i have moderation of something i never got moderation of , replying to me with different asset id (which i dont own) saying its being restored, to after finally that i got my assets restored, Im still getting response emails that they will not restore the asset since its still violating the rules (which it doesnt it says im guiding players off platform when in reality nothing of that kind exists on my asset) even after the asset is restored and i already had dozens of emails saying the appeal is accepted, just truly shows how broken this system is and instead of roblox, a billion dollar company , refuses to solve the bare minimum they’re supposed to be providing for the creators on this platform , its like being a creator on roblox is a punishment to the creators themselves for even existing or contributing anything to roblox, all this mental torture and no solution or even acknowledgment to fix these issues , sigh
