Archived community UGC assets were not restored after successful account reinstatement

Bug Reports Catalog Asset Bugs
1

My account was successfully reinstated after my moderation appeal was accepted.

Almost everything has already been restored:

  • Username: iamtheuxxx
  • User ID: 5701941464
  • Group: Zorelle
  • Group ID: 145501009

I can now publish new face accessories, use Creator Dashboard normally, and my classic clothing has already been restored.

However, previously published community face accessories remain permanently stuck as Archived and Cannot be Sold.

The main affected asset is:

Lips After Dark Botched Glam
Asset ID: 123034567501240

There is no option to Restore or Unarchive it.

The item is unavailable to other users, cannot be purchased, and no longer appears correctly as a community-created asset.

This appears to be an incomplete backend restoration after my successful account reinstatement rather than a client or Creator Dashboard issue.

Could someone please investigate the restoration state of this asset and the other archived assets owned by my group?

Thank you.

Expected behavior

After my account was successfully reinstated, all previously published community face accessories should have been fully restored automatically. They should no longer be archived, should be visible to all users, show the correct creator attribution, and be available for sale again, just like my other creator assets that were already restored.

A private message is associated with this bug report

2

Hi @iamtheuxxx,

It appears your group 145501009 is still locked. Please fill out a customer support ticket requesting it be unlocked. Afterwards item restoration will occur automatically, of which asset 123034567501240 is a part of.

Please let us know if you run into any issues!

3

Hi @CowTheCow27,

Thank you for your reply.

I believe there may be an issue with my communities themselves.

My main community (ID 145501009) is currently locked, but another community that I own is also locked, even though it has no UGC assets, no items for sale, and was only created for testing. Because both communities are affected, it seems this may be related to the enforcement that was previously applied to my account rather than to a specific asset or community.

My account has already been reinstated, but both of my owned communities remain locked. The UGC assets from my main community are still archived/unavailable as a result.

Could you please check why the communities are still locked and whether they can also be restored?

Thank you for your help.

4

Following up in a private message, thank you for your patience!