Asset ban for no reason

Hello,

today I decided to publish my game on Roblox and also buy some ads for it.

And I have to say — I haven’t felt this happy in a long time. People were playing, joining, and my search ad had crazy numbers (9.5% CTR). I was so hyped, especially seeing how many people were playing just from spending 10 ad credits.

But out of nowhere, the game got banned — apparently because of some asset that was supposedly promoting a socialmedia, but I have nothing like that in my game.

So my game, which was doing absolutely amazing, just got banned out of nowhere… at the best possible moment.

What can I do to get the game back online as fast as possible? I contacted Roblox support, but it will probably take a long time before I get any response about what I actually did wrong.

Is there any way to see the ID of that asset? I know it showed me the ID when I had to reactivate my account, but I was stressed and just quickly clicked “Re-activate” without reading anything.

Lukas

game: https://www.roblox.com/games/73189007576537

i will be happy if you support this post with some like so somebody that can help me will see it :slight_smile:

3 Likes

You should have a message by roblox in your inbox regarding the game. Also correct me if im wrong but i believe the ID provided is just the place ID itself

The only thing you can do is wait for the appeals team through Roblox Support at the moment. Sadly you can’t get help directly here from the forum normally

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