My name is Lan/@Volgari, and I have recently received a permanent revocation of my UGC access, and I sincerely believe I am not insane to believe that it has been distributed unfairly.
I will copy and paste my pre-written analysis of the situation. I have contacted appeals numerous times, to no avail. Screenshots will be attached at the end. Questions are in bold.
My assets were struck for “cheating and exploiting”, consequently revoking my access to UGC permanently.
I’m taking this to forums because I cannot reach support with a definitive, clear-cut answer or solution. I have been repeatedly ignored and given misinformation from Roblox support, assuming that some of my appeals were not automatically denied due to my account status. Frustration is an understatement, and recently, it has felt impossible to make any progress on this platform without the fear of my account being struck.
Earlier this month, I faced a “Cheating and Exploiting” notice for a handful of my assets, due to a new head mesh I assumed was safe. It passed moderation and performed (visibly) in a way I sincerely believed was acceptable. I now understand how and why that is not the case.
However, I still do not understand how my assets fell into the category of exploits, as I’d never knowingly jeopardize my account. While that sounds like a platitude, it’s the truth. I have been repeatedly denied access to information about my inquiries.
After these strikes, my account was consequently suspended for a week, which I managed to lower to three days, through an appeal of two of the assets, a mistake I didn’t see in hindsight. I was acting on what I believed was a mistake, appealing, and not knowing the further damage it would leave against my account. While still under my suspension, those two assets were re-moderated, and my account was struck an additional two times. If I hadn’t appealed, would my UGC still have been revoked?
Three days pass, and I regain access to my account. I discovered that 50+ of my assets have been understandably removed. Not moderated, no strikes against my account, just removed, as if they’d never existed.
I’m alright with that. I later understood that these assets infringed upon the actively shifting dynamic head guidelines and were removed. I faced no penalty for those 50. However, I also discovered that due to those (now 8-count strikes), my access to UGC has been revoked indefinitely. I have never seen such quick decision-making, where in 1:1 circumstances, others, namely creators I have contacted, have faced zero penalty for the same situation. Why weren’t those simple deletions extended towards the initial 5 assets? Why was I so harshly punished? Can this be reversed, or at the very least, mitigated?
I have never received a notice, an email, a warning, or any prior revocations, let alone an asset moderation notice for a fair length of time.
For reference, my past dynamic heads have generated hundreds of thousands of sales. I was actively working towards rigging new dynamic heads prior to this, while still finding ways to coexist with my love for static faces, and I now learn that those ideas must be discarded. I deeply believe this was overkill at the hands of automated moderation.
I’d understand if I were revoked for a number of weeks or months, but permanently? Out of nowhere? Eight assets getting my UGC permanently revoked feels especially cruel, as many others faced little to no consequence for the same situation.
As many others on this platform do, I rely on UGC as a way to provide for myself, fund my schooling, and support my family. While I do not ask for sympathy, I sincerely hope this reaches someone who can provide me with an answer/solution.
Expected behavior
While this is a shot in the dark, I hope to see some corrections made to my account, a lighter sentence, something more reasonable than permanent revocation. I love this platform, and this has dampened my outlook on the future of my creator access.
)
)
