Asset not loading correctly

[Basabio (ItalianDEV)]

I don’t know if some topic like this already exists, in the case I’ll just put it here

I have some problems with my asset.
This is it:
Black Gemoetric Friend (by Basabio)
By me It appears white, though as I have done it it was supposed to be black, as the name of the asset says. Is this happening only to me or is this happening also to you guys?
Is this just a loading problem or what?
I already tried to refresh the page but it still doesn’t work and I can’t re-upload it as I don’t have enough Robux.

What can I do?

I noticed that it happens on me only in the chrome website, not in the app.

Expected behavior

The item should be black, not white

[starhiker13]

Thank you for the report. This is an acknowledgement message. We have assigned to our team for further review.

[AndyQ_Q]

Most of the black in this item is actually transparent parts of its texture! It appears to be a face with solid white eyes and an open mouth, and when applied to the mesh, the rest of the texture appears black.

[Basabio (ItalianDEV)]

This actually kinda makes sense, but how to fix it?

[Klaugrana001]

Thank you for your report. This isn’t a bug on our end. As Andy Q_Q mentioned, the “black” on this item is the transparency that’s in the texture. All you have to do is fill in the transparency with black, and your issue should be fixed.

Here’s the texture in Photoshop. All of the checkered areas are transparent.