Around 12:30 AM PST today we started to receive reports for missing images, meshes, and animations from the game.
There are no failure to load asset logs in players consoles, it does not effect every single player in a server, and players can load into other servers until everything loads correctly. We have not pushed any changes since Saturday.
Expected behavior
Images, meshes, and animations load without issue.
We are investigating. Still happening? Only on certain platforms?
All of our player reports only came from users on desktop. Confirmed on Windows, unknown on Mac. We have still had reports within the last 30 minutes. Seems to also affect Sounds which was not picked up during our initial reports.
I am also receiving reports of this issue happening, specifically with sounds, images/VFX and animations not loading across our game and other games from specific Windows users.
Meshes would probably be affected as well but our experience mostly uses parts.
Hey @norperz,
Are the reported users in a channel? They can check that by going to More > About > App Information > Channel.
Also do you have a list of contentIds that are failing to load?
Hey, I can confirm it is happening to me too. Every game I join, it starts to happen after a while (around 2 minutes after joining).
Emote wheel breaks, user avatar images stop loading, meshes, sounds, images, animations all break too. I’m even unable to send friend requests or examine avatars. Just started happening today.
@emblazes Can you share the placeid from that post as well as if you are in a channel?
PlaceId: 142823291
Also, where can I send you my logs?
I do not have a list of content IDs as it is always different.
5 QA testers who are intermittently encountering the issue are all on the ‘production’ channel.
That makes sense, I’m on the production channel too.
@ColdCaprese
I’m seeing this many times, hopefully this can help. I can provide the full log if required 
I can confirm as well that this is happening. It happened with 2 games already and it’s always after a couple minutes.
No logs are present, and already loaded sounds just disappear, animations also unload??
Looking at my logs I can confirm the same behavior
wasModerated set to true as well
Having the same issue on Counter Blox | Play on Roblox, players are reporting sounds randomly breaking or assets not loading making them rejoin to fix.
Happens to me (desktop, mid session, or after a few minutes) When it happens, the next teleport results in a client hang and typically results in this disconnect a few minutes afterwards, at least, when teleporting into an empty or new server. Teleports initiated while the client has not yet entered this state are fine.
Some assets (like sounds) are also unloaded despite being previously loaded when this happens.
Having the same issue on several games, including San Aurie, SCI - Pathos III, Murder Mystery 2, Naramo Nuclear Power Plant, Berkeley County, etc.
Happening for at least a few days now. Includes all types of assets, they’ll load at first then unload either slowly or suddenly. No mention in F9 logs. I’ve also noticed similar problems when joining a game for the first time in a while, except it’ll hang in the middle of initial loading and refuse to load further until you rejoin.
I’ve seen at least 5 users report exact same issue, notably on SCI - Pathos III, Naramo, and San Aurie.
I’m on the zfrmalwaysenable4xmsaa-aug18 channel, two users experiencing the same issue are on the production channel.
Can confirm I’ve been having this issue a few days across studio and games. Where its sometimes not loading assets, and its intermittent. What’s also weird is sometimes when an asset should’ve already loaded and cached, it does the same again when the map is reloaded in runtime.
Can confirm it is happening in my game too, received many reports about this as of 1 day ago
Can confirm this is happening to many players in some of my games as well
I’ve actually just run into this issue myself. My internet is completely fine, and a simple reconnect fixes it.
Any update regarding this? Games are basically unplayable after a few minutes.
