Audience Reach Experience stuck at 16+ after moderation reinstatement

[JEDSTOYZONE_ALT (JEDSGAMEZONE)]

[Audience Reach] Experience stuck at 16+ after moderation reinstatement (Universe ID: 139011222979763)

Bug Description

Our experience, RUNNING MONKEYS VR, is currently stuck in an infinite review loop under the Audience Reach settings. Following a previous moderation suspension, the game was officially reinstated. However, the Content Maturity status has been stuck on “Pending final review. Audience expansion will commence shortly” for several weeks.

As a result, the public game page is locked to Ages 16+ and trusted friends, completely blocking our player base.

Prior to this backend lock, the game maintained over 180,000 monthly active users (MAU).

The Questionnaire settings are fully cleared, but the backend system is failing to push the updated audience expansion live.

Impact Severity: High (Critical blockage to user acquisition)

Frequency: Constant (Stuck for weeks)

Current State: Publicly locked to 16+ despite successful appeal approval.

Experience Details

Game Name: RUNNING MONKEYS VR

Universe ID: 139011222979763

Steps to Reproduce
Navigate to the Creator Hub Dashboard for Universe ID 139011222979763.

Could I please have some help with this

Thanks

Expected behavior

If everything was working correctly, the Audience Reach system should automatically process the approved moderation appeal and sync with the completed Creator Questionnaire.

The green “Pending final review” notification should clear itself within a few hours of the game’s reinstatement.

Once cleared, the experience’s public age guidelines should immediately update to match the game’s actual content rating. This would automatically restore full access to our entire player base, allowing our 180,000+ monthly active users to join the game without encountering any 16+ or “trusted friends” restrictions.

Page URL: https://www.roblox.com/games/139011222979763/Running-Monkeys-VR

[Robertmy6]

Having an identical issue Game stuck at 16+ despite Expedited review and 500+ Highly engaged users

[JEDSTOYZONE_ALT (JEDSGAMEZONE)]

Bump. Is anyone able to help with this please

[llCatlady (Naomi)]

Something isn’t right, there must be a bug. I paid the 100k fee ages ago, finally had it reviewed and all audiences were able to reach my experience. Today, i cannot publish my game with the warning “save failed” popping up. When i check my reach i notice a warning saying “publishing tier at risk”. I have an event starting shortly in game, and currently can’t publish key updates for it. This is ridiculous

[Uygi1234 (Uygi)]

Having the same issue after my questionnaire was inaccurately moderated. I’m concerned that there may be problems with the automated moderation system.

Automated Moderation falsely flags in-experience Captures as “Cross-Experience Content”

[SergeantHippyZombie]

Same issue too.

Goofy ahh feedback. This makes zero sense, and “doesnt” doesn’t have an apostrophe. And why do we care about 30 seconds. I have no idea what the guy who made the preset warning even meant.

[Gatorcong (vin)]

Same exact experience here for over 3 weeks now. Creator Dashboard

[JEDSTOYZONE_ALT (JEDSGAMEZONE)]

I’ve literally tried everything to try and fix it
If someone finds a fix please let us know!

[MMr_Nobody]

Roblox support has confirmed this is related to a “glitch that we have on the website”. Their recommendation would be to keep waiting.

[JEDSTOYZONE_ALT (JEDSGAMEZONE)]

Is there any roblox engineers around to manually push this through on running monkeys VR

[lionel760x]

I also have the same issue. It’s been 24 hours since the game’s sudden questionnaire rejection.

I’m afraid that this might take days or even weeks, Very frustrated because we had a decent amount of playerbase, then suddenly roblox just tanked our whole playerbase just because of a single inaccurate response on the maturity questionnaire…

I hope that this is getting resolved soon

[JEDSTOYZONE_ALT (JEDSGAMEZONE)]

Is anyone able to help with this? It’s been almost 4 weeks

[BaldiFixer]

I had the same issue here. There’s already an active thread on this with a Roblox staff member (LuaCow) who has been helping with cases: devforum.roblox.com/t/game-stuck-on-pending-review/4726316. I reccomend making a reply with your issue there as well also including your place ID and universe ID.

The issue for my game has been fixed now, I’m not sure if it’s because I posted there or if it fixed naturally but I still reccomend posting on that thread.