Audio become distorted on specific device

Greetings,

I have been working with AudioPlayer (or some people suggest: the new Audio API).

I have been consistently getting distortion (as if you cranked the volume level to 10) out of it specifically on my built-in soundcard. I have tried lowering the Volume of the AudioPlayer, using AudioLimiter, using AudioCompressor to have nothing, literally nothing. When I switched to my USB DAC I just noticed that it suddenly no longer distorting even though I changed nothing.

In the video, I used two different audio devices, 1 is the built-in sound card, the other 1 is a USB DAC. In the first part we use the built-in sound card, Realtek and as you can hear it is distorting heavily. In the second half we use the USB DAC and there is no distortion.

In the video, I removed all kind of Audio parts to eliminate trouble, so its just AudioPlayer running at Volume: 2, wired directly to AudioEmitter. This also happens in Studio, but in Studio its much more severe as in the Player I can just leave, switch to my USB DAC and audio is fine again, but in Studio I have to close the whole Studio first, switch to my USB DAC then the audio is fine again.

I have tried multiple version of Realtek drivers, including Windows Updates version, official from Realtek, official from ASUS, unofficial from ASUS Staff, and unofficial from DTS. All of them fails and gives me distortion. When I recorded the video I didn’t expect that it would distort IF the problem is my sound card. But, voila. The audio is distorted even on recording, so I believe this is the engine behaving weird.

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But anyways, noticing that you use realtek, do you by any chance have a preinstalled app?

For instance my PC came with Realtek Audio Console:

image

Hahaha! Sorry I didn’t notice after compression it would become so low res.

Somehow, it doesnt work right now for me:

A file/driver is missing. I searched your issue up and these are the drivers I found:
Download Realtek Audio HSA Software Component Drivers for Windows 11, 10, 8.1, 8, or 7 - 64-bit and 32-bit - Treexy
Download:Realtek Audio Driver V6.3.9600.2393 WIN11 64-bit.zip(idinf:0)
PC Audio Codecs > High Definition Audio Codecs Software


But also check your Device Manager for Audio Controllers.

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I got this to work by using the ASUS drivers. Didnt do anything though.

But, somehow disabling VolumetricAudio in Studio and a few restarts seems to somehow lessen the distorted effect.

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Hi,
Thank you for the report.

Would you please be able to answer some questions to help us try to figure out what is going on?:

  • Does this happen with any place file or just one in particular?
    • If just one place file, would you be able to send it to us in a private message?
  • Does this happen with any other application or game besides Roblox?
    • Have you been able to reproduce this on any other computer?
  • Have you run the Windows audio troubleshooter (Fix sound or audio problems in Windows - Microsoft Support) ?
  • In Roblox, if you go to Settings > Output Device, what does it say for the device, and what other devices are you able to select?
  • In a private message, could you please send us a dump of your Windows system information?
Press Windows + R to open the Run dialog.
Type msinfo32 and press Enter.
In the System Information window, navigate to Components > Multimedia > Audio.
Save the entire system information report as a .nfo file by going to File > Save.

Thanks!

Hi @TenzoNakami, just checking in if this is still an issue, and if so would you be able to provide the info @Doctor_Sonar requested above? Thanks!

Hi,

Is this problem still happening for anyone? If so, we’d really appreciate it if anyone who is hearing it could provide the requested info. We have been unable to reproduce the problem ourselves so far.

Thanks!

It’s definitely better on my end now, but there’s still some noticeable reverb/echo in open areas, kinda like it’s bouncing around and giving that “cave” vibe. And, this only happens in Studio, not in the Player.

Hi @TenzoNakami ,
Could you please check to see if you have spatial sound enabled on your RealTek device?

If so, please turn it off and let me know if that fixes the issue.

Hi @TenzoNakami ,
I just wanted to follow up and see if you’d been able to check your spatial sound settings.