Procedure Guide
Overview
Welcome to Aurora, where relaxation meets adventure! Since 2024, Aurora presents the ability for everyone to dive into a world of tranquility and pampering in our immersive Roblox spa. Unwind with luxurious massages, refreshing facials, and soothing baths, all while exploring stunning environments designed to melt away your stress.
This document was created as a central hub for guidance on our procedures for staff members. For any feedback, questions or concerns in regards to this document or Aurora as a whole, please don’t hesitate to contact our Leadership Team via our Communications Server. We hope you enjoy Aurora!
Procedures
Massage
- Begin your appointment by guiding them to the massage area. The massage area is located behind the green door in the waiting room.
- Have your client lay down on a massage bed. Before beginning, ask if they have any skin conditions or preferences which you should be aware about.
- If so, remind your client that you will remain attentive to their concerns and proceed to the massage. If your client does not have any concerns, you may begin.
- Begin massaging their body starting from their neck and ending at their feet. Remember to verbalize your actions, for example, " - Gently massages neck -".
- Throughout the procedure, feel free to spark some light conversations. Your conversations should be short and avoid personal questions.
- After 2-3 minutes, ask the client if they feel relaxed. You can then end the appointment and earn your two points - good job!
Yoga
- Begin by asking your client where they would like to complete their appointment. We offer yoga on the beach, in the cave, and in the yoga zone. Guide your client to their requested location.
- Once there, begin some light stretches on the yoga mats. You can use emotes to act these out, for example, /e dance3.
- After around one minute of stretches, begin with yoga poses. Common poses include mountain, and plank. Don’t forget to verbalize your actions, for example, " Roll your neck and loosen any tension. ".
- You’re welcome to initiate light conversations. Please ensure that your discussions remain appropriate and non-invasive or personal.
- After 3 minutes, ask them if they feel relaxed. You can then end the appointment and earn your point! Great work.
Manicure
- Begin by guiding your client to the main area of the spa. Have your client sit down at a booth.
- Guide them through the options of what we offer. As a reminder, we provide trimming, painting and filing.
- Verbalize your actions throughout the process and make the appointment as interactive as possible. You’re encouraged to ask them questions throughout the process, such as " Which colour would you like? ".
- Similar to the other procedures we offer, you’re encouraged to initiate light discussions with your client.
- After 3-4 minutes of the procedure, you can then ask your client if they like their nails. You can then end the appointment and acquire your point. Congratulations!
Pedicure
- Begin by guiding your client to the main area of the spa. Have your client sat down at a chair.
- Guide them through the options of what we offer. As a reminder, we provide trimming, painting and filing.
- Verbalize your actions throughout the process and make the appointment as interactive as possible. You’re encouraged to ask them questions throughout the process, such as " Which colour would you like? ".
- Similar to the other procedures we offer, you’re encouraged to initiate light discussions with your client.
- You can then ask them if they would like a fish pedicure. If so, take them to the rear of the spa and have them seated in a fish pedicure seat.
- After 3-4 minutes of the procedure, you can then ask your client if they like their new nails and enjoyed the fish pedicure if they had one. You can then end the appointment and acquire your points. Awesome job!
Haircare
- Begin by guiding your client to the main area of the spa. Have your client sat down at a chair.
- Guide them through the options of what we offer. As a reminder, we provide washes, cuts and coloring.
- Verbalize your actions throughout the process and make the appointment as interactive as possible. You’re encouraged to ask them questions throughout the process, such as " Which colour would you like? ".
- Similar to the other procedures we offer, you’re encouraged to initiate light discussions with your client.
- Remember to use the different locations throughout the spa. We have hair-wash stations and regular chairs for cutting, coloring and drying.
- After 3-4 minutes of the procedure, you can then ask your client if they like their new hair. You can then end the appointment and acquire your points. Fantastic work!
Tanning
- Begin by guiding your client to the cave. The quickest way to access the cave is by walking through the main area of the spa, exiting through the secondary exit, and entering the cave just outside.
- Welcome them to the cave upon arrival. Have them seated by the water and ensure they’re fully relaxed. If they’re unsure on how to tan in a cave, remind them of the hole above them.
- Offer them tanning oils, creams or any other products. You’re allowed to apply these for them at their own discretion.
- Similar to the other procedures we offer, you’re encouraged to initiate light discussions with your client. Since this is one of the appointments which require the least interaction, discussions are strongly encouraged unless directly requested otherwise by the client.
- After 2-3 minutes of the tanning process, you can then ask your client if they enjoyed. You can then end the appointment and acquire your points. Excellent!
Other
We also offer certain procedures which do not require a booking or staff interaction. These procedures include the mud bath, hot tub, swimming pool, ocean swimming, sunbed usage, and the beach access. Feel free to communicate with the clients and ensure they enjoy their time while they are using our non-staff facilities. For clients unsure on where to go or what to do, please guide them to their location or recommend certain procedures. We encourage this if you are a Specialist looking for a promotion to the Management Team.
Conclusion
We appreciate your interest in our community. For any questions or concerns regarding our operations which haven’t been included within this document, please feel free to contact a member of our Executive Team who will assist you to the best of their ability. We look forward to welcoming you to our premises!
Established in 2024 - Owned by vzeaui