Avatar thumbnails omitting some pieces of layered clothing

Currently, as of 2/12/26, avatar thumbnails on the website are not rendering correctly. Pants & shoes do not show on the avatar as expected:

Shoes & wrappings are invisible:


Pants are invisible:

Expected behavior

It is expected that clothing would render on avatars

1 Like

Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

  • Where is this issue happening?
  • Could you provde a link to the thumbnail in catalog where is this happening?

Thank you again for your cooperation!

It happens anywhere that uses a full avatar thumbnail. Profile page, avatar edit page, etc. It’s an issue with the avatar thumbnail renderer.

This is the thumbnail of the bugged avatar render where the shoes are not rendered. Outfit ID 17607049690:
https://tr.rbxcdn.com/30DAY-Avatar-0D3C4A4DC805A16AE8FBCF88A936E009-Png/352/352/Avatar/Webp/noFilter

This is the thumbnail of the bugged avatar render where the pants are not rendered. Outfit ID 3103175799834969:
https://tr.rbxcdn.com/30DAY-Avatar-C5875B34B0843BD76539B141A5E82501-Png/352/352/Avatar/Webp/noFilter

This is the thumbnail of the bugged avatar render where the wrappings around the legs & feet are not rendered. Outfit ID 276462396862113:
https://tr.rbxcdn.com/30DAY-Avatar-9C41E760B866035AE782BE1CAD677B50-Png/352/352/Avatar/Webp/noFilter

I’m not able to duplicate this problem with various configurations. Is it still happening for you if you make an outfit change so that you force a new thumbnail? If so, let me know what the specific assets are so I can try it with those.

The issue still occurs, yes. I’ve noticed the issue goes away if I change the order of the layered clothing.

I’ve listed the IDs of the outfits triggering the bug in my prior reply. Do you need the IDs of the items in those outfits as well as the order of the layered clothing?

yes please.

Hi @cgoldtymer_rb! Here’s the IDs & LC orders as requested.

Body parts:
Head - 15093053680
Left Arm - 420161777
Right Arm - 420162092
Left Leg - 420162419
Right Leg - 420162591
Torso - 420162751

Rigid accessories:
420161569
6410039485
6535484208
7136540865
16343957266

Layered clothing:
9242450171, order 12
9242450171, order 0
9437669897, order 3
77365438061829, order 4
98821579966539, order 2
138792313654354, order 1


Body parts:
Head - 15093053680
Left Arm - 420161777
Right Arm - 420162092
Left Leg - 420162419
Right Leg - 420162591
Torso - 420162751

Rigid accessories:
420161569
6410039485
6535484208
7136540865
16343957266

Layered clothing:
9242450171, order 4
11654627401, order 7
12099862171, order 3
93764368292476, order 0
108299902837376, order 1
135156633096179, order 2


I’ve omitted the mage outfit with the missing wraps since these 2 repro outfits should fix the same issue.

This issue is still occurring as of 3/9/26.

Hello, we have figured out the root cause and fixed the issue in thumbnails. Please do let us know if the issue still persists on your side. Thank you.

2 Likes

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.