Billboard GUI not displaying text sometimes

[KizmoTek]

We are having issues where a billboard GUI being loaded onto a players head does not display a text element at all.

This issue does not happen in studio, it only happens in game and it has been happening for the past 2 months, this was working fine prior.

We have tested several things, this is not an issue with the Z-index or a property on the text label.

The rate of this happening is random, it will work fine sometimes and not the other times but the issue is pretty common.

Here is a picture of the issue, on 1 persons screen the level text shows up fine however it does not show for the other person.

A private message is associated with this bug report

[CharlieGordonnn]

Hi, thanks for reporting this issue! There is currently a known issue similar to this and we are working on the fix. If possible, do you recall 1. whether the text is RichText or not? 2. does it grow or enable from a (0,0) size by any chance? This will help us triage the issue and get a better fix! Thank you!

[KizmoTek]

Hello, thank you for the quick response!

RichText is not enabled.

The text does not start at (0,0) size however there is an animation that grows and shrinks it but this should be happening after the object is loaded in with a scale.

[CharlieGordonnn]

if possible, would you be able to change the animation to shrinking to a very small size instead of (0,0) and see if that fixes the issue?

[KizmoTek]

Hmm seems like this did fix the issue, do you guys plan on fixing the bug or should we keep it like this?

[CharlieGordonnn]

We are working on fixing it. It should be rolled out in one of the future releases soon, which may take a few weeks.