Bots claiming free UGC before it's available

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Hello!

I recently published a halloween update for my game and I was planning on offering a quest for a free limited UGC. I uploaded 350 Copies of the UGC and pushed the update but I purposely didn’t make it publicly available in-game yet due to building anticipation.

I went to sleep, planning to release accessibility to it in the morning, however I woke up and all the stock was sold. I only allowed it to be purchasable from my specific game and I heard from players that there were bots who flooded the servers saying “SOLD OUT” and such.

I’m wondering if 1. Roblox would reimburse our funds or give us more stock & 2. If Roblox would punish all 450 bot accounts that obviously abused an exploit or something alike to obtain them.

The UGC In question:

Region Analytics


Sales Chart (It was only published as accessible in-game - via quest - on the 3rd, a day after it completely sold out).

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