Buying custom UGC using PromptCreateAvatarAssetAsync seems to be failing to going into inventory and not charging account.

Bug Reports Purchasing Bugs
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1

I created and brought a UGC in Facepainting at around ~7:50 pm EST on 7/27/2026. I checked my purchase history and I was never charged for the UGC I brought in game, and it did upload the mesh and texture to my account.

Before I checked I thought I had not brought it so I purchased another one again a hour later (texture and mesh) and the same thing had happened

The UGC also doesnt show up in my dashboard in the avatar items section as well.

Expected behavior

When purchasing a custom UGC, item goes through and takes my robux, and it goes into my inventory in a pending state until it is accepted

2

Thank you for the report. We have assigned to our team for review.

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3

There was an issue with UGC uploads which should now be fixed. Purchasing via PromptCreateAvatarAssetAsync should now succeed.

Thanks for your report!

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