Can’t Access My Account Due to 2-Step Verification After Deleting Email

Help and Feedback Platform Usage Support
1

I can’t pass two-step verification because I deleted the email address associated with my account. The only verified method I have left for verification is my phone number.

No matter how many support requests I send to Roblox regarding this issue, I haven’t been able to reach a real person. The automated system doesn’t understand my situation and keeps asking me to send support requests using my email address.

I’m truly desperate at this point. If anyone knows how to solve this problem or has experienced a similar situation and can help, I would be extremely grateful, as contacting Roblox support seems almost impossible.

4 Likes
2

Did you download your backup codes? You should be able to use those in place of the 2FA code sent to your (now deleted) email. If you don’t have those, and your email can’t be recovered, then there is really nothing you can do.

3

You can’t verify ownership without using your email. If you’re unable to change your email, your account is very likely cooked.

4

If it’s a google email you might be able to recover, for other emails maybe

5

Google emails (gmails) are recoverable for long periods, so unless you didn’t delete your email months ago, there’s a high chance that if you try to login to your email (not Roblox) you will provided with a recover email button.

If you’re able to log into your email account successfully simply use it to pass 2-step authentications so you can change your Roblox account email to a new one or disable 2fa alltogether (although I don’t recommend disabling that).

6

I dont have backup codes but i can confirm with my phone number, its also verified.

7

My phone number verified also. Dont you think they can still help me?

8

I just deleted it 1-2 months ago, but still they said there is nothing we can do about it.

9

i read that too. they say google has those mails for 2 years. but when i contact with them, they just told me there is nothing we can do.

10

When you try to login to the deleted email does it say that your email may still be recoverable or that the email address doesn’t exist? If it says that the email address doesn’t exist you’re a bit cooked.

11

You can’t contact support through your phone.
Your only chance is to try and change and your account email (if you’re still logged into the account). If you’re unable to, you might have to contact them using the first email you verified on the account. If you do not have access to that, it’s likely you won’t be able to recover your account since you do not have your backup codes.

12

It says, It doesnt exist. I just contact with Google again, they could not help me.

13

If I contact them through another account whose email address I have, do you think they will help me?

1 Like
14

I’m currently going through the same thing. If you want to talk to a human, include that in your support form.

1 Like
15

I’m dealing with almost the exact same problem. My Gmail account suddenly got deleted, and because of that I lost access to my main Roblox account that was linked to it. I still know my password, and I also added my phone number for verification — and I receive the SMS codes successfully.

But when I contact Roblox Support, they keep saying they can’t verify ownership, even though the password and phone number should count as proof in my opinion.

You’re not alone — I’m stuck in the same situation and still trying to find a solution. If you find anything that works, please share it.

2 Likes