After changing my account email a few months ago, the billing/receipt email on file (shown via the payment provider, Stripe in my case) still shows my old email. There’s no pencil icon or edit option — the field is greyed out.
Support history:
- First contact: told to go to the payment provider.
- Payment provider: told only the merchant (Roblox) can change this — they can’t touch it from their side.
- Second support contact: forwarded to billing. Billing replied that they “can’t do it at this time,” no further explanation.
So the loop is: support → payment provider → back to support → nowhere.
I did research and apparently this has been an issue for a while now, i’m deeply dissapointed that this hasn’t been addressed yet.
Is there an actual fix planned, or a documented internal process support can use to update this