Can't access gamepass sales data

[pears_gg (Pear)]

Hey team,

This is in regards to this previous thread: Game transfer didn’t process correctly - everything seems fine, aside from the Gamepasses analytics reports. We’re not being able to see our gamepass sales on https://create.roblox.com/dashboard/creations/experiences/5114328099/monetization/passes?tab=Analytics ever since we transfered the game to the group.

Game link: 100 Player Floor Is LAVA! 🔥 - Roblox

Could you help us get it fixed?

Thank you, and hope you had a great weekend!

Expected behavior

Gamepasses analytics to report

[hoodwinkedsunshine]

Hi there, could you confirm some information to help us investigate this:

It looks like there are 2 passes associated with this experience. One active, “Admin”, and one inactive, “Unlock All Items”. Both of these were created on 05/06/2025, which would be after your initial transfer request but before we helped complete the transfer. Is that correct?

Were you able to see the pass sales in the time between creating the pass and the transfer completing? Are you currently able to see any analytics for passes, from any time?

[hoodwinkedsunshine]

Hi, we have updated your gamepasses and you should be able to see analytics from any new sales. Please let us know if you’re still experiencing issues. We appreciate your patience!

[pears_gg (Pear)]

It seems to be reporting now thank you for all the help!