I’m posting this here because I’m stuck in a weird loop with the support system and really need a staff member’s help.I hadn’t played Roblox for about a year. During that time, my brother was using my account (@the_cheb) without my permission and ended up changing the password. When I finally tried to log back in recently, I found out the account had been permanently banned because of what he did.I immediately contacted Roblox Support, went through the whole process to prove I’m the original owner, and they successfully verified me and restored my original email and 2FA to the account.But now, whenever I try to appeal the ban, the automated system instantly rejects it, saying that "more than 30 days have passed since the moderation action."It makes no sense because Support already verified that I am the rightful owner and gave me the account back. But I’m completely locked out just because a 30-day timer ran out before I even knew the account was banned or had access to it.I really hope someone from DevRel or the Roblox staff can look into this case and help me get a human review. Thanks.
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