Can't Connect To Team Test

Bug Reports Studio Bugs
,
1

When I try to start or join a team test a new instance of studio opens, tries to load into the place, then gives this error:

image

This only happens in places I don’t own, and group owners have no issues connecting.

System Information: Intel(R) Celeron(R) N4020 CPU @ 1.10GHz, 4.0 GB, Intel(R) UHD Graphics 600

1 Like
2

You are the developer of a group? Way to go! :sparkles:

Anyways, back to the problem, here are some things you may can do

Check some settings:

Maybe some of the studio/computer settings don’t let you do this so check following if you didn’t:

  • Check your firewall and antivirus if Roblox studio isn’t being blocked
  • Check the VPN if you even use one (A lots of errors occurred with VPN on)
  • Update your graphics card driver to the latest version
  • Check if the group owner gave you all the permission (thought it actually not be the thing that gives the error but there is still a chance)
  • maybe also try to disable some Plugins If you installed some
    -Update Roblox Studio
  • if this all doesn’t work then try reinstalling Roblox Studio

Computer Problems

Another thing could be that your computer can’t just afford to start your experience on Roblox studio out of some reasons:

  • Limited hardware: The Celeron N4020 and 4GB of RAM are entry-level.
  • Integrated graphics: The Intel UHD Graphics 600 may struggle with complex places.
  • Connection: The “Connection attempt failed” error could be related to network issues, but also to a timeout due to system performance.

Other stuff

You may try this while opening your game:

  • Close other programs while using Studio.
  • Disable non-essential plugins.
  • Work on less complex places (with fewer objects and scripts). (Except the game you want to open, if it’s big this one with the error)
  • if works try to lower roblox studio graphics if it’s even possible :sweat_smile:

Questions

I just have a last question:
Does this all happen on ALL the games you don’t own?

First up, try all of this things, but if they still doesn’t work then we’ll see!

3

Yes, regardless of complexity

4

have you tried to do some stuff i said in the post before i wrote (it doesn’t has to be all): here is an example

and if you did most of those things and the problem still persists we gonna see

5

Hello thanks for the report. Is this still happening? Could you send over a copy of the studio logs from a recent failed attempt to open? This will contain info which can help me debug the issue for your place.

To find your Roblox Studio log files, you can follow these instructions based on the operating system you are using:
For Windows:

  1. Open the Run dialog by pressing the WINDOWS KEY and R at the same time.
  2. Type %LOCALAPPDATA%\Roblox\logs and press Enter.
  3. The log files will be displayed. They typically have the format <version>_<timestamp>_Studio_XXXXX.log.

For Mac:

  1. Open Finder, then select the Go menu.
  2. Click on Go to Folder.
  3. Type ~/Library/Logs/Roblox and press Enter. This will open the directory containing your Studio logs.

If Roblox Studio has crashed, the .dmp files can be found in a specific subdirectory:

  1. For Windows, they are moved to the logs\archive folder.
  2. For Mac, you can find the .dmp file directly in the tmp directory. Open Terminal and run open $TMPDIR, then look for the .dmp file.

These steps should help you locate your Roblox Studio log files for troubleshooting.

6

Hey hope you’re doing well, following up on this. It’s been a few weeks and without logs we aren’t able to investigate further. I will close this report out, if you are still seeing this issue please make another post on the Dev Forum, and then we will have fresh logs and telemetry on our side to be able to help you out. Thanks! How to post a Bug Report