Can't re-add my own phone number

Bug Reports Roblox Application and Website Bugs
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1

So,

I once removed my phone number long ago to test something.

And when I tried to re-add it said “Something Went Wrong. Please try again later”

I was like sure I wait a day.

Same Error, so I waited another day, same thing. So I wen’t to finally make a support ticket and seek help.
Well who couldve guessed they can’t help and told me to go to their articles instead..

Not judging the Moderator but I would really love to be able to re-add my own Phone number and I seek help here now since it has been months and I can’t find a proper solution

For the sake of Info:
Desktop PC
Windows 11 / Geforce RTX 3060, 32GB Ram, i5-12400F
Chrome

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Expected behavior

I expect it to at least let me know what the specific error could be or that it should just work.

Like the “Please Try Again Later” could mean years at this point so yeah

1 Like
2

Hi AFloid, thank you for your patience. It may be that the phone number you are attempting to verify with is bounded with too many accounts.

3

Hello,

I would not know why it would be bound by too many accounts. I dont remember having any other active accounts with it. Is there a way to get the Phone number to be removed from all accounts even that it may be on. From technical aspect I assume that Roblox keeps track of phone numbers ever added on accounts even if they are not actively on the account. Which is weird and this could make this error be more logical

I came here for a solution not an explaination

Kind Regards