Can't upload UGC in the catalog, stuck at Uploading %

Everytime I try to upload an UGC asset to the catalog, the process gets stuck when the Uploading % bar shows up. Sometimes it gets stuck at 97%, sometimes at 100%…

After waiting for minutes, it says Submission Failed with no clear information of what happened or how to fix this.

A few creators in the past have experienced this same error and asked for help in the DevForum to solve it, I currently don’t know anybody going through the same issue that’s why I decided to ask for help on here.

Expected behavior

It should get uploaded to the catalog like it usually does.

6 Likes

Thank you for the report. We have assigned to our team for further review.

2 Likes

It just got solved after waiting afor a day, but thank you!