May be a duplicate of this recent report currently marked as solved , but since it is marked as solved and I am still experiencing this 2 hours past the supposed fix, I am making a new report
Any time I load into studio, I can only get as far as importing a few assets before it completely freezes and I have to force quit
Sometimes I can’t even load into studio, getting errors citing random stuff like “getcanmanagefailure”
Incident ID below: 2576176232878113815
Hey, we are still seeing intermittent issues with assets, but the outages are not as sustained as this morning. We are working through it still.
Could you provide this particular auto recovery file via DM to the bug reports group (link)/DM me directly?
It’s in a bad state, possibly due to cloud save failure. You can potentially check the contents yourself in a text editor, too.
It appears it’s in a bad state / some sort of failure like you mentioned as its zero bytes- I don’t need access to the autosave as I didn’t lose much work so that part isn’t a concern, but thank you for the update on the situation!
Still unsolved for me today - I’m able to open my places, however at one point or another in time after importing mesh and image assets, if the game autosaves or if I publish to save the place, studio will freeze and i will have to force quit it. The autosave file corrupts to 0 bytes, so attempting to open that file throws the initial error listed in this thread
Gotcha, this looks to be different from the asset fetch failures we saw yesterday then.
Could you submit the following to the bug report group:
Additionally, are you using the “Import Queue” beta feature?
I am still experiencing this.
It’s impossible to do any work since I am unable to save my places and have to work for a few minutes at a time before Studio crashes. The only fix for me is ending the process using Task Manager. Would appreciate light on the situation at the moment.
Studio crashes after attempting to save after I import any mesh using the Import Queue / 3D Importer, regardless of the place. Attempting to close out of any extra windows like upload pop-ups similarly doesn’t work.
Experiencing this for the 3rd day now- Here is a screenshot where my studio freezes if helpful. Entirely different assets than before being imported, you can see where in the asset manager it froze for me.
The autosave file error popup occurred a few minutes after freezing.
I have tried reinstalling studio on the first day I experienced this - I am going to try that again now to see if anything changes and will followup with an edit.
Follow-Up -
After reinstalling studio, I managed to import all my assets and publish my place (done as a checkpoint save)
I rigged a piece of layered clothing using the Accessory Fitting Tool, put the assets onto my clothing piece, and then published the place to save again, then studio froze/crashed
Studio randomly crashes, I can’t upload a couple of bundle UGCs I have meaning some bodyparts don’t even import correctly
