Client Stuck in 'Flash Loading'

Bug Reports Engine Bugs
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1

Howdy again everyone.
So far, I haven’t been able to reproduce this issue on any of my devices, but the issue does happen frequently to many of my players.

To explain the issue, players will pretty much see flickering at the end of the streaming radius (I assume). They appear to not be able to use any of the systems or menus while it’s flickering sporadically. I’m assuming the game is just stuck loading in some shape or form, but it doesn’t go away until they respawn.

Here’s a picture of my streaming settings:

image
image352×220 3.91 KB

Here’s a few videos from my players from their bug reports.



Expected behavior

Players should be able to render the game properly.

2

Hello! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

*Where is this heppening? Can you share The Experience?

  • Also, would it be possible for you to share with us a microprofiler dump File, and your system information?

Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the microprofiler How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Following these steps will help us better understand the issue and work on a solution more efficiently.

Thank you again for your cooperation!

3

This doesn’t happen with my computer or any of my own devices. It happens to my players’ unfortunately.

5

Hello! I hope you’re doing well.

*Where is this heppening? Can you share The Experience?

  • Also, would it be possible for you to share with us in what type of devices is this happening?

Thank you again for your cooperation!

6

Howdy
This happens on every single one of my games regardless of which game it is. I have no specific way to reproduce it on my end due to it happening to the players.
Unless you mean to give you the placefile.

(Here’s 2 out of 5 games as examples.)

Pc, Mac, Mobile.