Hello,
I am writing here because I am completely stuck and I do not know where else to report this issue.
My group “ostracize” (holder account: sisbki doesn’t have access to the devforum) is still locked with the message “Community is locked,” even though the related appeal was accepted through the official Appeals window. The related account was restored, the experience was restored, and the moderation penalties were removed, but the group lock was not removed.
I have contacted Roblox Support and Appeals multiple times, but I keep receiving template responses saying that I violated the Roblox Terms of Use or that the moderation consequence will not be adjusted. This does not address my actual issue.
I am not asking Roblox to re-review the same Sexual Content moderation decision again. That appeal was already accepted. My issue is that after the appeal was accepted, the account and experience were restored, but the group/community and some related UGC assets were not restored.
This makes the situation very confusing, because the original moderation action was reversed through the Appeals window, but the group still appears to be affected by that same reversed moderation action.
Group information:
Group name: ostracize
Group ID: 679606804
Owner account: sisbki
Appeal ID: v/3GAtQrfUdkqRdHdPaDI5KQZvSGb
Timeline:
On July 7, 2026, my account was permanently banned after a moderation action.
After that, I submitted two appeals regarding incorrect shirt/clothing moderation. As a result, the permanent ban was reduced to a 7-day suspension.
Then I submitted an appeal for the moderated experience through the official Appeals window. That appeal was accepted. After the appeal was accepted, the experience was restored, the account was restored, and the account moderation penalties were removed.
However, the group “ostracize” remained locked with the message “Community is locked.” Every single UGC asset related to the group also remained archived.
Several other groups connected to this moderation situation were already restored by Roblox Support, but this specific group still remains locked.
The issue:
The issue is not that I want to appeal the same moderation again. The appeal was already accepted.
The issue is that the accepted appeal does not seem to have fully updated all related systems. The account and experience were restored, but the group/community lock and archived UGC status still remain.
It looks like the group lock may have remained as an unresolved moderation state after the accepted appeal, or the appeal result may not have propagated to the community/group system.
Actual behavior:
The account was restored.
The experience was restored.
The moderation penalties were removed.
Other related groups were restored. But the group “ostracize” still shows “Community is locked.” The owner account still cannot properly access or manage the group.
Some UGC assets related to the group are still archived.
Support keeps responding as if I am trying to appeal the same moderation again, even though the appeal was already accepted.
Why I believe this is a bug or unresolved system issue:
The appeal result shows that the moderation action was accepted/reversed. The account and experience were restored after the accepted appeal. Other related groups were already unlocked by Roblox Support. Only this group remains locked.
The group lock appears to still be connected to the old moderation action, even though that action was already successfully appealed.
This looks like the group lock was not removed after the accepted appeal, or the group status did not update correctly.
Impact:
I cannot access or manage the group.
I cannot manage the group settings.
I cannot manage the group funds.
I cannot continue working with the UGC assets connected to the group.
The group contains a large number of UGC items and a significant Robux balance, so the lock is preventing me from continuing my work even though the related appeal was accepted.
Support replies received:
I tried to explain this several times to Roblox Support and Appeals. However, I keep receiving template replies saying that I was moderated correctly or that the consequences will not be adjusted. After I clarify that this is not a new appeal about the same Sexual Content moderation, I receive replies saying that no further information can be provided. This leaves me stuck, because the appeal was accepted, but the group was not restored.
Evidence:
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Screenshot showing that the appeal was accepted:
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Screenshot showing that the account/experience was restored:
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Screenshot showing that the group still says “Community is locked”:
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Screenshot showing Support/Appeals replies treating this as a repeated moderation appeal:
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Screenshot showing that other related groups were restored:
Request:
Could someone from Roblox please manually check whether the accepted appeal was fully applied to the group/community system I am asking Roblox to review the remaining group lock and archived UGC assets because the related moderation action was already accepted/reversed, but the group still appears to be locked because of that old action.
Again, I am not asking for a new review of the same moderation violation. I am asking why the group is still locked after the appeal was accepted, the account was restored, the experience was restored, and other related groups were unlocked.
Please manually check the current status of group ID 679606804 and verify whether the community lock failed to clear after the accepted appeal.
Thank you.
Expected behavior
After the appeal was accepted and the account/experience moderation was reversed, the related group/community lock should also be removed.
The group should no longer show “Community is locked.”
The owner account should be able to access and manage the group again.
The group settings, funds, roles, and UGC-related management should become available again.
UGC assets that were archived only because of the same reversed moderation action should also be reviewed or restored.