Hi, just wanted to make another bug report about this since the last one i made was confusing and was in the wrong category, i’ll explain what exactly happened.
So a few months ago, i was playing an experience called tower battles: battlefront at december 4 2025 on my account Scapered88, a few minutes when the match was over, i left the experience, and suddenly i’ve been signed out, i tried to log into the account back and i’ve been hit with this security notification telling me to send the email that was verified on the account to the prompt so i can reset my password
i’ve sent them the email i verified the account on and the code from said email to that prompt, all of the accounts i’ve verified years ago showed up in the section but the one i’m trying to recover (Scapered88) didn’t appear in the section..
This is probably the strangest bug i’ve found in a while, because i remember verifying the account on my email, i even activated the 2-step verification on the account, nobody logged into the account, the security notification just appeared on the account randomly, i’m not sure if it was such a neccesary action that a security notification had to automatically pop up in my account and remove the email connected to the account while i was playing and having fun, now heres the most awkward moment when i’ve tried to contact their support team for help.
I’ve contacted roblox support about this issue, i’ve been sent to an AI assistant, i told them to send me to customer service. i’ve told them about my issue with the account getting locked. and i’ve been sent an automated message by them, i was told that they didnt get enough information on the account and they did not want to assist with me further regarding that inquiry despite me sending evidence of my account ownership. i’ve opened another support ticket, and they kept saying the same old automated message, i replied to them asking if there was any email connected to the account, the next day they replied me with “we’ve checked all the available options to see if we could proceed with your request. but we’re unable to provide you with any further information regarding this inquiry.” they didn’t even answer my question, they just told me something i didnt even wanna know about.
These past few weeks i was stressed and could barely play roblox since Scapered88, the account i lost by security notification and email removal was my main, sent them another ticket and yet again the same automated message, without this account of mine, i can just no longer play roblox. i kept trying to log into the account to see if the security notification is finally removed from the account, but no, it’s just staying there permanently leaving my whole progress in that account divided by 0. plus having my ownership verification be told to be “not enough information” by the support.
I’m really tired of seeing roblox use it’s anti-user features towards their users, such as their annoying ban waves that thankfully enough not any of my accounts were affected by it, this “Security” Notification issue that has affected me and many other people over the years, and their AI support lacking improvements and assuming i lack account information when in fact they don’t really bother checking account history, this is a very frustating experience and getting this issue solved once and for all will be highly appreciated
Expected behavior
That the email should stay connected to the account still.
I should be able to access the account like normal.
The Security Notification should reset the password, not remove any email from the account.
Actual Behavior
The security notification did not reset my password, instead it removed my email, completely removing my ownership evidence. and getting my account lost forever.
Steps To Reproduce
Log into your Roblox account using your username and password and then put the account’s email into the Security Notification prompt to receive a password reset link. (If you had previously linked and verified an email to your roblox account)
This Issue Happened in December 4 2025, at around 20:18 PM CET.
What I’ve Sent In The Private Message
I’ve sent a couple of images as an evidence of my ownership of Scapered88 in a private message. such as email code images, email verification images, account location, etc, if any staff member is reading this, make sure you also check the private message.
Thank you a lot for reading.
A private message is associated with this bug report