Content Maturity Guidelines Rejected Permanently Breaks Game

[CranialTuberosity]

So a few weeks ago my roblox game that was open for all ages had the age guidelines rejected and then the game became broken and support says the game is open but nobody can access the game. Before the age guidelines were rejected the game had constant ccu, after it was rejected I immediately update the guideliens however the game is still giving the error: Content not accessible This experience is currently not available.

Here is the message roblox support says that the game has no moderation actions:

The game is set to all ages and open to the public.

[Caelestene]

Hello, does the owner of the game see a violation in the Violation & Appeals Portal? You’ll need to submit an appeal to restore your game given you have had too many questionnaire rejections.

[Brendan145114]

I’m having a very similar issue. My game was moderated because the Social Hangout descriptor wasn’t selected. I corrected it and resubmitted the questionnaire with Social Hangout, and all of the Audience settings are now compliant, but the game still shows “Title Unavailable” to players.

The appeal was denied, and Support later told me that updating the questionnaire does not automatically remove the restriction and that the Safety Team needs to manually review the game.

Has there been any clarification on what happens when the questionnaire has already been corrected but the appeal was denied?
Game:
https://www.roblox.com/games/96684455757848/Snow-Day

[Caelestene]

Hi there, do you know why the appeal was denied / can you share a screenshot? The appeal should be approved as long as your game is now accurate.

[Brendan145114]

Thanks for the reply. I’ve attached screenshots of appeal timelines.

For the original game, the moderation reason was an Inaccurate Maturity & Compliance Questionnaire submission because “Social Hangout” was not selected. I corrected the questionnaire and added Social Hangout as requested, but both appeals were still denied, and it now says I’ve reached the maximum number of appeals.

There has also been a separate issue with the temporary or useto be a dev test server (https://www.roblox.com/games/85234003299825) we created. The temporary Game was only made as a mirror of the game so players could still access it while we were dealing with the original moderation issue (hope you can understand us creating this server when we have nothing to do to solve the main game’s problem, and we were asked by players about what happened constantly every day) and to reduce pressure on the development team.

The temporary server does NOT contain sexual content or any other content that would justify that moderation action. However, the owner account was temporarily suspended for 7 days after the temporary server was flagged for Sexual Content

We appealed that decision as well, but the appeals were denied.

The main problem is that Roblox has not identified what specific asset, script, area, or content supposedly violated the Sexual Content policy. The moderation page only gives the general reason “Sexual Content,” so we have no way to determine what Roblox believes is wrong or what we are supposed to correct.

From our side, this appears to be an automated/AI moderation error, especially since the temporary server is essentially a mirror created only to keep the game accessible while the original issue was being resolved.

If possible, could this be manually reviewed, or could someone at least tell us what specific content triggered the Sexual Content moderation? At the moment both the original game and the temporary server have had appeals denied without giving us enough information to actually fix anything.

My tiny piece of feedback: Roblox’s moderation system does not seem to give developers a clear path to correct issues after moderation, especially when the exact violating content is not identified. The definition of descriptors such as Social Hangout also feels quite unclear in practice. Games with very similar social gameplay, such as Write a Letter(Write a Letter | Play on Roblox), which has received hundreds of millions of visits, and Cabin(cabin. | Play on Roblox), also appear not to use the same descriptor. This makes it difficult for developers to understand where Roblox draws the line and how to classify their games consistently.

[Brendan145114]

Hi @Caelestene, just following up on this since it has been about a week.
I’ve provided the screenshots of the denied appeals and the moderation actions above. The original game’s questionnaire has already been corrected, but the experience is still inaccessible, and the temporary version was separately moderated for “Sexual Content” without identifying any specific violating content.

Is there any update on whether this can be manually reviewed, or anything else you need from me? Thanks again for looking into it.

[Brendan145114]

Hi @Caelestene, just following up again as the game is still completely unavailable.

The Content Maturity Questionnaire was corrected several weeks ago and includes the requested Social Hangout descriptor, but players still receive “Title Unavailable.” Both appeals were denied and I have reached the appeal limit.

I’ve also noticed several other recent DevForum reports describing similar cases where corrected questionnaires or completed settings did not restore access.

Would you be able to check whether the game is still stuck in an internal review/restriction state, or escalate it for another look?

Game: https://www.roblox.com/games/96684455757848/Snow-Day

Thank you.

[Caelestene]

I’ll check internally - but can you also just submit a support form request in the meantime? Select ‘Content Maturity’ under the category.

[Brendan145114]

HI, I can’t see a “Content Maturity” category in the support form. The closest experience-related option I can find is “Experience Genre,” which only has “My experience’s genre changed by Roblox and I want to appeal the change.” Is that the category you mean?