Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.
To help us move forward, we’d appreciate your support with a few questions:
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Is this issue still occurring on your device?
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If so, could you please send us a “program Dump” and your “log” file?
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Also, the link of the experience is not available. Do you have a repro file?
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Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox
“ If you have a crash or freeze, include a program dump, reproduction information and your log files.”
Following these steps will help us better understand the issue and work on a solution more efficiently.
Thank you again for your cooperation!